Victoria, Canada
4215 Commerce Cir
N/A
+1 2509531228
Wheelchair-accessible entrance
This is a horribly disorganized shipping company. I get it. Things are crazy with the holidays and a pandemic but I had a horrible experience with them. I had some Christmas presents coming using Loomis and when they tried to deliver at my house they didn't read the intercom fully to see my name so they held it at the facility. The facility is so far out and isn't open late or on weekends. It took me a couple weeks to get there after I had talked to customer service about a re-delivery and getting nowhere I drove out there. I got there and waited in line patiently for 45 minutes and they couldn't find another clients package that was in the line. Once I got to the window the clerk also couldn't locate my package and unsure if it was sent back or not. The package showed up at my house a week after Christmas so I just returned it. The point is there was major disorganization, lack of accessibility aaaand a bad experience overall. I hope I never have a package dispatched by them again.
like
If I could give negative stars I would. I was waiting on a big order that had 9 parcels. Somehow they managed to deliver 1 of the 9 parcels and cannot track the other 8 parcels. I have no idea how there isn't any semblance of organization. Somehow only delivering 1 parcel feels worse than if they had not delivered anything at all
Claimed they attempted delivery and called me. I received no calls. They wouldn’t re attempt so I had to go to the storage location. Terrible hours and looks like a hole in the wall
Went to pick up package, Everything went smoothly. Parking is limited, staff are friendly and courteous.
I can't say enough bad things about this company. They have no clue about where their drivers are at any point, and they can only tell us what very little information is given to us on the tracking details on their website. They have given me no explanation as to why my shipment hasn't been updated in 9 days, and are telling me to \expect it soon\. Unbelievably poor quality.
Deli
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