Victoria, Canada
4215 Commerce Cir
N/A
+1 8553457447
Wheelchair-accessible entrance
I payed for my package to be delivered without a signature like three weeks ago, then they said my address was wrong and I had to change the address again so I did and they said they attempted to deliver but no one was home and I was home when I got the text message and there were people upstairs too that would’ve heard or seen them. Now it’s not letting me change or pay again for no signature and clicking on customer service doesn’t help either. I wouldn’t even give 1 star for their service
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Attempted delivery\ whilst i was at the address waiting....rescheduled to the next day....it didn't come.....checked the status and it says equested to be picked up by customer\ which i didn't arrange. Seriously what the heck DHL? This is why everyone chooses AMAZON, never have to jump through hoops with those guys! I just want my package please!
An error by a British company in the sizing of my order caused me to have to return the item for replacement. Unfortunately I found the reception desk at the DHL office in Victoria closed but was fortunate enough to capture one of their employees, Graham, to ask for help. Without any hesitation he processed my paperwork, took my package for transmission and wished me a good day. What joy on this windy, rainy day to meet such an employee, working outside the box so to speak, to be so helpful and accommodating. Thank you Graham, and thank you DHL for your invaluable help.
Every time I use dhl it’s bound to be a disaster. Once again it’s been 5 days since my estimated delivery, and no one can tell me where the package is. I assume I will have to go pick it up on my own time again like last time...every other shipping company manages to get packages to my place on time ( usually multiple packages a week), but dhl just can’t seem to do it. If you have a choice us one of their competitors.
I was admittedly a bit apprehensive when I saw DHL's reviews, but I just received my order today! I was able to keep track of it online, and it arrived on the day they'd said it should. I phoned the office earlier to ensure they'd seen my note about phoning when they arrived, and the lady was friendly, and then the gentleman who delivered the parcel called to let us know he was here, and he was friendly as well! Overall I was very happy with the delivery service :)
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