Victoria, Canada
1323 Government St
N/A
+1 2503862647
DeliveryIn-store shopping
Trendy city nice waterfront that goes for miles...watch out for cycle lanes though...bikes sneak up on you
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Seven and a half weeks after ordering (and paying for) a coffee table it's still not here and associates were unable to give us any kind of estimate of when we can expect it. We were told it would be 4-6 weeks or sooner when we ordered it. No communication, no updates, no help. Completely unacceptable. The order was supposed to be coming in from Montreal - they could have built it and then walked it here in that time.
Warning! This place has good furniture but terrible customer service. My husband and I bought a dining table, 4 chairs and a ceiling light from the downtown Victoria, BC store. After a few days, since we did not hear from the delivery people, we went back to the store. The two girls told us that they forgot to ask for our address!!! We also realized that there was a huge crack in the table (one wood in the lower frame was completely broken!!!). The girls said the price was lowered because of the broken wood. They finally accepted to give 100 discount for the broken part, but we still felt they had not been completely honest with us because they did not disclose that the table was broken at the time of purchase. We received the furniture but the colour of the ceiling light didn't really match our dining room decoration. We called them and asked if we could exchange it with a different ceiling light of the same or higher value. The person on the phone (one of the girls) responded in a cold and impolite way that they were not accepting any exchanges under any circumstances due to policy. The strict return/exchange policy was not disclosed at the time of purchase.
LOVE love love this store!!! The pieces are totally unique and gorgeous. Quality of the items was the best I've seen anywhere. Would stand the test of time. Definitely all of the items I saw in the store would prompt conversation with guests! Love that a lot of the furniture is made from reclaimed wood. Absolutely love their chandeliers. Staff was very helpful. I was assisted by "Sawyer", who had some great ideas about colour and texture, how to display items. She listened to the sort of look I like and pointed out pieces that would fit with the atmosphere I am trying to create in my space. My daughter bought me a beautiful candle from the store for my birthday (after I had been raving about the store!), The candle sits inside a round concrete container, very unique, and it smells amazing when I burn it. It has lasted much longer than other candles I have. Also love their room spray, "Original Room Spray", the name doesn't adequately describe the scent - which reminded me of being in Paris for some reason! Wonderful experience all round, highly recommend dropping in to check things out.
Beautiful store with such friendly and knowledgeable staff. Would highly recommend.
If you are looking for some of the coolest, funkiest furniture and decor in Victoria, then Bois & Cuir is for you! The styles are unique, the quality is high and the staff are friendly and helpful. Not sure just what to put in that corner or in that nook? Visit Bois & Cuir and find just the thing you didn't know you needed!
Guy below me is delirious. It is clearly stated on the receipt and right at the till and elsewhere that the store has a no return policy. The owners decide that policy, not the sales staff. You show your true colors in throwing the sales staff under the bus then stating you would change your review if they make an exception because your dumbass can't read and now are being a giant baby about it. The girls here are some of the sweetest, realist people in Victoria. They don't try and force their way onto you like normal furniture stores and will allow you to browse, but if you need help they're very knowledgeable and helpful.
Bois & Cuir has the most beautiful selection of products and perfect design. Their employees are great-- personable and very knowledgeable. I recently took on a new project and they have helped me through the whole process!! Have bought many pieces here and the quality and uniqueness of each one has made me and the fam very happy! Will be back for my next revamp!
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