Vernon, Canada
6365 BC-97
N/A
+1 2505457281
DeliveryIn-store shopping
Not impressed with the sales tactics used here. Offered one thing to convince me to purchase the vehicle then removed the offer without telling me later on. Just make sure you read the paperwork closely before you sign anything because they have no problem lying to you to close a deal.
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Joe and Ken were fantastic helping me purchase my new Stinger. Top notch service and delivered a very fair price on my trade in and great lease package for my purchase. The business manager was quick and didn't spend hours trying to up sell me. Who knew you could go to buy a car and not spend 8hrs in a dealership as the process slowly drags along until you break down just to get out of there. EDIT: Car is still great but dealership and service experience have gone down the tube. Booked car in to put coilovers on to lower the car a bit. Quoted 4 hrs. Drive 1hr to the dealership to drop the car off, they call me 1hr later and tell me they cant get it done in time. Drive 1hr home and another 1hr. back the next week. Drop the car off at 8am and here I sit at 3:30pm with no time when it will be ready. Service manager then tells me they have never done this before...they excel at wasting your time but that's about it. If the service department is a factor in deciding to buy a car from a dealership, run away now. Should have bought the G70 from Genesis, at least they have courtesy cars...
Not impressed . I love my Kia Sportage but the salesman Kobe had told me of course I have the extended warranty, told me I am approved through Kia financing . Deal is done and i find out there was no extended warranty. So the windshield was fixed they paid for it but still , would of been nice to know before the deposit was paid . Took days to get the manager to add the extended warranty Kobe told me I already had . Kobe is not returning messages and I received a letter stating I was not approved through Kia financing and nobody has explained to me who the financing is through despite a Few messages and calls to Kobe . This has not been an easy process nor do I feel Kobe even knows what he’s talking about ... love the Kia , won’t go back there when it’s time to upgrade ... hard no
I went in there to get my car serviced and ended up leaving with a brand new 2021 Kia Seltos. Peter worked hard on getting the best value he could for my trade in while Dylan took my friend and I out for a couple test drives. Both of them were amazing the whole time. Best customer service I have had at any dealership by far. I also want to thank Dayton for all the help getting the numbers to where I wanted and making sure I got the best prices possible. What an amazing team they have at Vernon Kia. Thank you for all the help finding my new reliable car.
We love our Kia Sedona that we purchased at Vernon Kia but we have nothing good to say about the after sales service that we received. We are going to Kelowna Kia if we ever want another car.
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