Vernon, Canada
3200 30th Ave # 100
N/A
+1 2364264944
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Poor quality control and customer service. I dropped my wife's wedding ring off to be sized as a surprise for Christmas. I was told it would take about 10 days, so I called to see how it was going after 10 days. I was told it was ready for pick up. When I paid and was handed the ring, I thought it didn't look nice and polished so I asked what had been done to the ring. I was told it was sized and it was good to go. I wasn't shown the ring under lighting to inspect it like I'm used to at jewellery stores, but I thought maybe this was their covid protocol. When I got home, I didn't have any other stirrup design rings to compare size to, only round ones that fit my wife so it wasn't immediately apparent that nothing had been done to the ring. You can imagine how upset my wife was on Christmas day to try on her newly \sized\ wedding ring only to have it not fit. She thought she gained weight, so guess how that day went. I looked closer under magnification only to find that nothing had been done to the ring at all! So another trip to Vernon with my wife this time to show the jeweller. He could tell right away that nothing had been done to the ring. We got an apology and the ring was sized in 15 minutes. A few things come to mind as a fellow business owner. Front staff should be your last QC check before handing back customer's property. Obviously that didn't happen. In particular when I asked about what had been done to the ring. An overall look at how items get processed should be done as a ring not even started on shouldn't make it to the finished bin. If you can charge 120 for 15 minutes work and very little materials, I should think offering a refund would be an easy thing to do, which we were not offered. Overall we're not impressed with your quality control or your customer service, we won't be back and cannot recommend you. Curt
like
We came from Surrey BC to get my custom engagement ring done at JC Bradleys. When Richard showed me the ring it was beyond what I expected. I then wanted a wedding band. Richard found the perfect band. It did need adjustments but he was able to make the band without the other ring present. When we came from Surrey he made the final shaping and size adjustments with the engagement ring and I had both in just hours. He was very accommodating.
I had walked in recently to get my necklace fixed that ripped, and the store I bought it from wouldn't fix it even though it was still under warranty. The ladies at the counter were amazing, told me the way it ripped that easily, it shouldn't have happened and were able to replace my necklace. And I wasn't even their customer.....but I definitely will be in the future, and tell all my family and friends to go there for a great costumer service.
Very impressed with this business and their professionalism!! Richard was very very helpful and did an absolutely amazing job on my wife's ring. And he even cleaned her other two rings the day before. So Cool to see the amazing shine, and smile on my wife's face. Thanks Richard and Team. Wonderful place. And I'm a mechanic. :)
Heard nothing but good things about this place, but after my experience I would never ever recommend it to anyone and wish. Isn't the point of being a store is to sell your products to customers? I had reached out for a quote/consult but unfortunately heard nothing back. Knowing things can happen or could of been overlooked, I decided to visit them in person. While in store I told them what I wanted and my budget he told me no problem and to email the designs, this time doing so in front of him in store. After I sent the email he told me I'd hear back within the next couple weeks. It has now been over two months and still haven't heard a word. Waste of time and am thoroughly unimpressed. Now knowing my interaction was with the owner of the business. I feel even more unsettled and am more unhappy with my experience I had received from this establishment. Go here exclusively with deep pockets or the willingness to agree impulsively to his suggestions he brings forth to you.
Deli
The best companies in the category 'Deli'