Concord, Canada
2200 Rutherford Rd Unit 8
N/A
+1 9057837946
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
The instructors here are amazing. My daughter wasn't getting anywhere with lessons elsewhere. After just one session she became a lot more comfortable and confident in the water. Now she's a little fish. My family loves this place. They have been extremely helpful with classes and rescheduling during the hard Covid times. It is super clean, and we always see the staff sanitizing the facility. You will not regret bringing your children here.
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Great place for kids who needs extra attention. My kid had been failing from swimming at community center. Put him here with the right instructor, and now he swims well. I have seen kid with disability doing lesson here. Heated salt water pool.
I took lessons at the school, staff were very professional and helpful, friendly office staff, very warm environment. Best of all I love the facilities. They are clean and welcoming. They care so much about students safety during COVID, they took all the important measures. The pool is awesome it has the perfect temperature. Under normal circumstances, if you had friends with you, they could comfortably sit and wait on their comfie chairs. I recommend this place. I give it 5 stars plus.
Great teachers. Great prices. Our concerns were heard and dealt with beautifully when it came to the lockdown situation. The owners really care about every student and parent individually and that means so much. We couldn't be happier.
Owner Nada charged my credit card 744 in full for the winter season for that was cancelled. I asked her not to charge me in full before the session commenced, which she failed to listen to. I am shocked with the treatment I received as a long time customer after requesting a refund multiple times she has refused. Owner still refuses to refund my card even though no service was rendered and is only offering a store credit for a future session. With this terrible service by their swim school owner they have lost me as a customer. The owners stubborn policies of no refunds and trying to hold my 750 was not a smart idea. In the end the business would of earned thousands of dollars from me for many years to come if they just did the right thing, by refunding me and letting me re sign up when I was ready. This is very short sighted thinking to try to keep 750, but losing out on the lifetime value of a customer not to mention bad business will here.
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