Vaughan, Canada
175 Romina Dr U1
N/A
+19057609200
Excellent service. Awesome store.
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Paul and his team offer exceptional, personalized expertise to their clients. Whether you're looking to customize your outdoor kitchen or simply pick up a great accessory, these guys will treat you right every time! I highly recommend Brama Lifestyles.
Fabulous store. Great customer service!
I placed an order approximately 90 days ago. Made multiple calls to followup and inquire on the status which were never returned. I finally went back to the store in person to find out that the item was apparently on "back order". Given that this item is from Lodge, and available at numerous other retailers (at a significantly lower price) that seems odd. Giving them the benefit of the doubt, and considering for much time had passed, I cancelled the order as my needs were not met. Brama is now refusing to provide a refund for a product I paid for in full, and they never delivered. It is unfortunate that this store's customer service is so poor, as their showroom is very impressive, and their staff are quite knowledgeable. *** Update, after further pushing the issue, the owner of the store agreed to provide a full refund. While I appreciate that they eventually responded appropriately. Overall, my experience can be summarized as follows: A very impressive store with knowledge staff. The customer service for items ordered was lacking, and needed more attention. Perhaps I was a case of "falling through the cracks: however, as I patron I will not return in principle.
Over the holidays I called this company to source some professional kitchen supplies for a gift. I was in touch with Marie who went above and beyond to assist me in finding and purchasing the product. I would give her a 5 star review. Marie offered me the option of paying by Credit Card over the phone/via email, so I wouldn't have to travel from downtown Toronto to Vaughn. I sent a picture of my CC and Drivers License to process the payment. The next day I get an email from Sabrina advising that after she reviewed my documents they would be unable to process the payment, because it may be "fraudulent". What?? so you offer this service to the public, however after seeing a minority photo on a drivers license, it may be Fraud? I couldn't believe this was happening to me in Canada in 2018. I called and spoke with Sabrina to try and rectify the situation, but she wouldn't help me. I felt as though she was discriminating against me. After all that I had to make 2 trips from Toronto to vaughn - 1 to pay, 1 to pickup (they wouldn't offer delivery) How can such a large company decide to offer a service to 1 customer and not another? I would never shop here again!
Extremely poor customer service. Lack of telephone etiquette. And that too when I actually wanted to purchase something! Will never even recommend them to anyone. It's the first impressions that matter ! So someone there, please take some actions!
I went in for a pepper mill and was amazed by all the great kitchen gadgets they had! I ended up grabbing a bunch of things for my Christmas list. Great experience there - very knowledgeable service.
You can buy the same things they sell for cheaper. Worked here for a few weeks, the owner is very rude, pay was terrible, the place is a revolving door for agency people who just refused to come back
Deli
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