Vaudreuil-Dorion, Canada
400 Rue Marie Curie
N/A
+18669797463
The service used to be good and price still cheap but isn't worth the hassle, find some place else to pay a couple bucks more. My package suppose to be shipped but then they told me a different courrier suppose to pick it up and now it went back to awaiting package?! and customers service just tells me to cancel the package...no solution nothing.. its been 3 weeks i am waiting for my package.
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Have been doing business for them for years,not anymore!! When they found no one to deliver to they left the package on a small plant outside while it was snowing.All the items inside are wet!!
Worst customer service experience. I ordered a standing desk a couple of weeks ago and a part came in broken making the desk impossible to move up and down. I asked for a replacement part and they didn't do anything and I am still in the waiting for their news after 2 months and maybe 10 calls with them. I don't recommend.
Prime cables is only good for buying cheap stuff. My Order #: 36885025 for a sit stand desk is a complete mess. After spending 3 trips to Canada post, spending 4 hours of time, 30 days life waiting and spending 120 just on uber trying to pick the desk, its still in missing in action. Customer support is a mess. We don't know where the desk is. Its out of stock now. We can't compensate you for the inconvenience Etc etc Horrible horrible experience. It has cost me 120, 4 hours of commuting , 3 visits to CP and 30 days of waiting NOT TO RECEIVE A DESK. Never ever buying again from Prime Cables anything if its worth more than 10.
Primecables doesn't let users post reviews after a short period of time, this means that you cannot get any long term reviews for products. Their adjustable desks are horrible quality. My dual motor started having issues after around 8 months, it would let you reset and start to work, well at just about 12 months and 2 weeks (right after the warranty was up) it started having issues every time you used it. At the 18 month mark it stopped working completely. This desk was actuated up and down less than 100 times in its entire life until failure. What a joke. Customer service simple stated I was outside of warranty. ORDER NUMBER 35237662 - I will update this review if they actually do anything, other than just ask for an order number.
Bought an adjustable keyboard rack for my desk, and what I received was a dirty item, in a nasty box that looked like it had been dragged through 3 continents, not even the original box, so this looks like it was a used item. First and last time I buy from primecables, you should look into quality control in your warehouse.
Where do i even begin. Tried buying an adjustable desk off amazon but after paying they asked for 60 in shipping fees, outside of amazon. Their amazon page said free shipping and asking for additional money is a big no-no. So I cancelled the order. I looked for other products but found nothing i liked. So i decided to go through primecables directly, which I knew was a risk but tried anyways. This time there was no asking of additional shipping frees. After 2 weeks of waiting I finally got it, but was the wrong colour I ordered. Been trying to contact them throughout the process and I get nothing. Dont be like me and ignore the "bad customer service" reviews because its a good deal. Go anywhere else, its not worth the headache
Prices are good but the delivery is very slow. It’s been three weeks and I still don’t have the product. Should have paid the few extra bucks and got it next day from Amazon.
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