Vancouver, Canada
910-1055 Dunsmuir St
N/A
+16046481800
The developer Wesgroup is all about making money with little regard for customer service or building a quality product. When I bought a condo in AVALON 1 - RIVER DISTRICT in 2016, I put down 20% and had to sign a contract that heavily favoured the developer. I did not think I would have to wait over three years for it to be completed. At the end of 2019 we inquired about the closing date because we were planning a holiday overseas and were concerned we would be out of the country. We received the following reply: As per the Disclosure Statement, the estimated completion date range is between January 15, 2019 to April 15, 2019. Please note that these are estimated date ranges only and are subject to change. Subsequently we were not in the country when Wesgroup sent us an email telling us we had a closing date of March 4, 2019. They were unsympathetic to the fact that we were out of the country, and because we had to extend our closing date by 20 days we were charged an additional 8000! They took my money for three years and paid me no interest, and yet when I wasn't available at a minutes notice I was charged loan shark rates. Not only have I been price gouged but the customer service has been poor with nothing but lip service. In addition there have been numerous deficiencies in the condo that have needed to be fixed, and the interior doors are the cheapest I’ve ever seen. They are already starting to fray at the bottom (1/8” plywood laminate). My recommendation is to stay away from this developer as the customer service is poor, they spend as little as possible on their buildings while taking every dollar they can!
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Thank-you Wesgroup for accommodating me and my family during the COVID-surge and outbreak. I can't say enough how thankful we are for Wesgroup's thoughtfulness and generosity for helping to provide us safe accommodation while I work on the front-line. Sarah and Julia were very helpful with creative solutions to help us out. Wesgroup is truly a quality organization. Thanks, again. Be Well. Stay Safe. Sincerely, Jay
I rented a basement suite from Wesgroup for several years. They made sure any issues that arose were sorted quickly and professionally. I felt like the place was maintained well. Each winter the house was salted weekly to ensure no ice issues on the sidewalks. We were given the opportunity to paint our space as well (this of course was specific to our unit). It was nice to be able to make space our own.
I just bought a Wesgroup home and my experience has been pleasant so far. Julia on the Property Management team was extremely helpful with the hiccups I had with the move-in process even though Wesgroup’s involvement was over after the purchase. I also love the River District community that Wesgroup has created.
Very professional and courteous service from Julia and the gang at Wesgroup when I needed a couple parking spaces asap!
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