Vancouver, Canada
2600 Granville St
$
+1 6046789897
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
We have officially given up on this company. Customer service is nothing short of terrible. We ordered two pieces of matching furniture which we were told could only be delivered at a cost of 275 even though we were completely motivated to pick up in store. When one of the pieces arrived slightly damaged we were offered a refund of 10% or have a new piece delivered. rather than wait the weeks again to receive a new piece .We chose to take the discount. Once we agreed to the discount they sent us a gift card worth half the amount we had agreed to. Not only had they unilaterally altered the agreement but they sent it in a form that would force us to spend more in their company. After asking for an explanation, my emails are now not being answered.
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Nice stuff
Today my husband I went into the store looking for dishes. When we asked the sales person for help, he was extremely arrogant and not Interested in helping us. He was quite happy referring us to the website just to get us out of the store. We won’t be back!!
Deceptive in-store pricing and return policies. Of my 3 visits in 2020, each time a manager was required at checkout due to pricing discrepencies due to the fault of the way the product is merchandised in the store. Pricing is unclear and inconsistent. Deceptive online ordering with exhorbitant shipping/delivery fees and zero customer service to back things up when things don't arrive on time. Not talking about a 2 day delay on receiving and order, 30 day delays and not even a refund of the shipping fees. Horrible service all-round and this place is now off my housewares/home-decor list.
Excellent service and good selection.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance