Vancouver, Canada
1575 W 6th Ave
N/A
+1 2369867845
In-store pick-upIn-store shoppingOn-site services
I love Melanie Auld jewelry and have many pieces myself as do members of my family. The jewelry is beautiful and priced right! Customer service is friendly and professional and I love the free shipping. The pieces are packaged beautifully and it is exciting to open the box and see the contents. The pieces are always even more beautiful than the images you see online! I will be a Melanie Auld Jewelry customer forever!
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My recent experience with Melanie Auld was exceptional. On top of the high quality, the customer service is second-to-none. I ordered a shipment of gold bangles and when they arrived were a bit too big for my wrist. When reaching out to inquire about exchanges, the team was responsive, kind, and willing to help. The exchange process was extremely easy and swift. I was able to exchange the pieces and receive them back within three days!! That’s unheard of with international shipping. Very happy with this exceptional customer service experience!
The customer service team is phenomenal! I had a question about a piece of jewellery and I received a response right away, even though the automatic response message said a reply could take up to 48 hours. I have been wearing Melanie Auld jewelry for years and am consistently blown away by the beauty of each piece.
I have ordered many times from this company over the past several years. I have been continually impressed with the quality of their products & the promptness of their processing of my orders. They have been professional in all my dealings with them. I will continue to order from this company & have passed my recommendations to many of my family & friends.
I've ordered online from this store for awhile now, but I feel like I have to write a review of my experience in store during COVID. The appointment was easy to make and had times available same day. I went and the new manager helped me out and was so patient and did her own styling for two different pieces I wanted. Overall the experience couldn't have been better. Staff was wonderful, store looked beautiful and I love everything I have.
Deli
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