Vancouver, Canada
1009 Robson St
N/A
+1 6046845600
DeliveryIn-store pick-upIn-store shopping
Women's clothing
I like this brand. They have a good variety of pajamas and underwear. Now they also have swim suits and workout clothes. I like their quality. The staff is always super friendly and helpful. They gave paper bags that is ecologically. If you register in their club you get discounts on your birthday and it is easier for making exchanges without receipt.
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The worst customer service in my life! Hope that general manager of the store will pay more attention at hiring well behaved staff. I came 3 weeks ago to try on nursing bra. When I asked for fitting room, one of Brazilian lady (that’s what I heard from conversation with another customer) did not even open it for me. She just show me the way. Than later when I asked her for different size, she said: “I am busy with another customer”. Honestly, I was shocked. At the end I decided to buy a bra. The same person super slowly assisted me at the cashier. She was talking to her colleague and she ignored my presence at all. I need some panties, but unfortunately I will never come back to this store:(
Love the products, but worst customer service. I've been shopping from this branch for 3 years as it is very close to my place. But I've always hated the store manager and other staff's behaviour. Never had an argument, but they never smile, never answer questions properly, I feel like I offend the staff by asking a simple question. I wish someone from the company would actually care enough to train these people.
Cheap and reasonable price. All employees was kind and helpful.
Deli
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