Vancouver, Canada
555 W Broadway
N/A
+1 6048718163
Kerbside pickupIn-store pick-upIn-store shopping
One of the few established large camera stores in Vancouver. A big selection of equipment. They have experts on staff to assist your needs. #LetsGuide #covid #photography
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Good range of products, good technical help, uncluttered layout, mostly good product knowledge. Very good print section.
I want to give this store a better rating but the absence of customer service, and lack of knowledgeable reps prevents me from doing so. Inquired about gimbals, the rep knew virtually nothing about them. I had a malfunction with my camera, and even though I purchased their extended warranty the best they could do was send it to the manufacture to be fixed. If you wanting to just purchase camera items and gear this place is fine. If you desire quality customer service and knowledgeable/helpful reps, I would highly recommend going somewhere else.
I came here to take official photos required for passport / permanent residence. The staff was incredibly kind, and while waiting (it took 10/15 minutes) I could see them interacting with the rest of the customers and was very impressed by how dedicated they were in helping patrons. Price was also very reasonable, short of 17CAD for 2 pictures and a digital copy.
Honestly, this was a very disappointing experience. I went here rather than buying from Amazon or Best Buy, because I thought I would get better customer service at a store specializing in cameras. I waited 20 minutes without being approached, before I was able to ask an employee for help. I shared what I was looking for, and the employee showed me a few products, but only really knew the one camera they used and didn't share any product information. I couldn't try the cameras I was interested in, because none had batteries. I was then abandoned by the employee, and almost left, before another employee came and helped. They, too, only knew the camera they used, and couldn't share any helpful information to compare models. I found a camera bag with a sale sticker, but they said the sale was over, because there was a date on the sticker?? Please take the sale stickers off, then. Another employee who seemed to be the manager was on his phone the entire time. Overall, lack of product knowledge, lack of customer service, and lack of professionalism. I ended up buying a camera, but feel like I would have been better off going to Best Buy.
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