Vancouver, Canada
775 Burrard St
$$$
+1 6046889521
N/A
In-store shopping
I was in the market for prescription sunglasses and checked out a number of eyeglass places in the area. I was impressed with the selection offered and so I engaged the customer service representative. I was immediately provided great service from the lady (Annie) who helped me. She really took the time to help me find a pair that was not only nice, but that fit me correctly- I think I must have tried about 15 pairs. She was kind, knowledgeable, and honest about what fit and suited me. It was a perfect customer service experience. I have since gone back twice. The first time was because I noticed the arm was becoming a bit loose. Upon closer inspection I noticed a screw had fallen out. I brought this (and my receipt) to the store and they were able to order a replacement screw and fix them in a timely manner. After wearing the glasses most of the summer I could feel the glasses not sitting as well as they did when they were new. I recently brought them into the store and the gentleman there was able to adjust them on the spot. He was meticulous to ensure they sat right and that the adjustments were balanced on both sides. Again, I left a happy customer. It was great to have a consistent customer service experience from browsing, through to after-purchase support. Next time I'm in the market for another pair of glasses I'll go right to Eyes on Burrard.
like
This organization is fabulous, the service is top notch. I thought i needed to buy a new pair of spectacles over a basketball damaging the frames and Ray really worked his magic and covered the lenses with Warrenty. Im very pleased with there service and making my frames new again made my day big time!! I've been a customer for a long time and will continue to keep buying all the new styles From Eyes on Burrard hand downs best place in town.
I am giving a star solely because of the doctor, she did an excellent job! However, the man working on the till and the lady I have spoken to over the phone was a total bad addition to this business. First I called up 5 days prior appointment to ensure direct billing with my insurance, they assured me. On the day of my appointment, words turned out differently and had me pay instead. To cut it short, I paid whatever is due. I asked the guy what if I didnt have money with me? He said you can leave any valuable items that you have. Seriously? I felt insulted and disrespected. With these two guys having communication issues? Where is your credibility?
Really awful customer service experience with Dr. Nasser. She wrote me an inaccurate prescription three times then provided me with no resolution Just a plain apology which in my opinion was insincere. Then on top of that the owner of the shop (I believe a Persian man) tried to oversell me a 1500 pair of glasses. These people are only about MONEY. I don’t recommend Eyes on Burrard unless you’re looking to get ripped off. These people simple do not care about your eyesight or your wallet. There are much much better eye wear stores out there to go to. Ps. I have not used my actual name to write this review... yes it was at this location. I have every right to write a review based on my experience without you trying to discredit me.
Very attentive and caring staff. Never before, I have been taken in charge by people taking such proactive actions to offer the best care. I highly recommend Cate, Dr. Nasser and and Dr. Wong: they make a fantastic team together.
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