Vancouver, Canada
2779 Arbutus St
N/A
+1 6047338894
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
I ordered a cone of chocolate covered strawberries (never having ordered them before) and I came by to pick them up. I paid before I could see them which I think was deliberate because they were just on the back counter in a plastic cup so no need to add anything else to the order. I paid and the cup was placed in a bag and the employee (or owner not sure) went to the back. I stopped to check out the berries and almost all of them were whitish yellow on the ends v.s red and fresh looking. While I didn’t expect perfection, they weren’t aesthetically pleasing and they were a gift so I asked the man to come back and asked why they looked this way, with dry browning leaves and everything..he said that’s how they come blah blah. He seemed frustrated and mumbled something about replacing one. He swapped out one and the rest I was still stuck with. I feel this was sloppy work and a waste of money.I also feel hiding the product from the customer to mask the low quality was especially shocking. When asked to replace them he only replaced one. This is totally unacceptable and I would warn anyone to be wary when ordering fresh items and be sure to request to see the items before you buy. Fair warning because there are special occasions coming up...needless to say I won’t return!
like
Amazing professional service. They really care about their craft and put great care and attention to detail into every order. The strawberries in the box of 12 are massive, perfectly ripe and juicy and the dark chocolate is just the perfect pairing. This place is being run right by great people. I will be coming back again and again for every craving and holiday gift. Thank you guys so much! (We ate 3 already in the car ride home)
Very friendly service and beautiful, yummy arrangement! Delivery person Kim phoned ahead, was super-pleasant, left the arrangement as I requested. Arrangement consisted of three chocolate mousse cups and many chocolate-dipped strawberries, very fresh. What a lovely treat!
Placed an order for delivery to a business as a surprise for a friend. Waited all day to hear from friend, but when I spoke with her she did not receive any delivery. Contacted Edible Arrangements and they informed me that it was not sent out because they were too busy. Totally understand that these things can come up, but there was no call to myself, the recipient, or email notification that the order was not going to be fulfilled as requested. Was very upset that I was never contacted about the delay as the surprise is now ruined. Was also unhappy about how my call/concern was handled by staff. Hopefully it shows up today.... hopefully it's made fresh and not from yesterday....
Fresh arrangements. Grab a smoothie while you're there.
Deli
The best companies in the category 'Deli'