Vancouver, Canada
507 W Broadway #350
N/A
+16045687229
This is my second time at/with Crossroads. This time being in a pandemic, protocols are in placed. Everyone would need to have a consultation over the phone instead of your regular walk-in. I have skin rashes that needed to be checked. I joined the waiting list on Crossroads’s website to have a chat with a doctor about my situation and got a phone call in less than an hour. Dr. Lam was very patient with me explaining my situation. I was instructed to email a few pictures in for her to look and she called me back very quickly. She diagnosed me, explained my diagnosis very well, and sent my prescriptions to my chosen pharmacy. I got my prescriptions the next day. I will definitely choose Crossroads for future visits.
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Receptionists are unorganized, miserable and unhelpful. Made the mistake of coming here after a car accident and now I must continue to return to this location for my follow ups. Doctors are incredibly helpful, efficient, thoughtful, thorough and kind but the treatment you receive from the receptionists is so unprofessional and nasty that it makes it difficult to appreciate the other positives aspect of this clinic.
For the reception and waiting so far: I was told there’s a 150 fine and they don’t allow you to rebook on my text if I missed my appointment, so I came in half an hour early. Yet we are half an hour PAST my appointment sitting around waiting....and I JUST was asked to fill in a form and do a sample? No respect for your time at all. The receptionist just apparently read my file to know I needed these 2 times past my appointment time . I’m hungry....and being waited on too. Frustrating. Appointment for 3:30, it’s 4:12...and no update
I called the clinic and I had an appointment booked in the next 2 days. At my appointment there was no less than a 5 minute wait time. I had a professional and courteous doctor who gave me my treatment and out I went. This is one of the best walk-in clinics I've been to in the Greater Vancouver Area.
A great walk in clinic with staff who are really friendly and prompt. I did not feel uneasy about being a new patient and was seen with a smile right away. I would definitely recommended this clinic. It's located up the elvator from the sidewalk level, and over top of London Drugs. There is parking in the back or street metered parking.
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