Vancouver, Canada
456 Howe St
$$$$
+16046836878
N/A
Horrible service!! First of all you have to book an appointment that aren’t available..no one answers the phone even if you are trying to book an appointment.. and this keeps going on and on.. I wish there will be a change of ownership to someone who is humble and is good at providing service within the luxury industry
like
I shop at lots of luxury stores and I have to say, the service here was abysmal. I was looking for a Love bracelet as a gift and called weeks before Christmas to book an appointment. They were fully booked until the New Year and would not make any exception to try and fit me in. That's fine, understandable that each store has its COVID-19 protocols. However, I tried to call back to place a phone order. They did not pick up or return my calls over the span of 2 full days. Approximately 12 calls were made during various times throughout the two days, with no call back. I was literally trying to give them a sale but didn't seem like they cared. Their excuse was that they were \extremely busy.\ I finally received a call back 2 days later from a salesperson who was very nice and pleasant to deal with, so nothing against her. When I went to pick up my order, there was literally one person in the store and 5 or 6 staff standing around doing nothing. So it's pretty evident that they only allow one customer in per time slot for appointments and the staff do not bother to answer the phone when it rings. They also made me wait outside in the rain and cold for quite a while before handing me my purchase. This could have easily been a 5 star review as the associate I dealt with was great, but the general experience was very poor. Not the level of service you expect when you are spending thousands of dollars.
Cartier store at Vancouver is awesome! Not only because they make one-of-a-kind jewelry piece but more importantly the sales team. My wife and I wanted to buy a ring piece to celebrate the Chinese new year. We made appointment with Dara Buscema. She was very approachable and knowledgeable. She suggested us three rings, Juste En Clou, Trinity, and Clash De Cartier. She did not push us to make a purchase decision, but very patiently let my wife tried them all, and commenting pros and cons for each one. She was smiling all the time. And we finally purchased the Clash De Cartier ring. She wrapped the ring very nicely, and also gave us lots of goodies for new year. We just loved her professional assistance for the purchase so much. Few weeks later I wanted to surprise my wife for our wedding anniversary. I texted Dara and asked her to place an order for a curbside pick up. Again, she managed to replay my text, found the earring item I wanted to purchase, and process the payment, really really fast and professional. I showed up the next day and the gift was perfectly wrapped for pick up. Thank you Dara, you made me a loyal Cartier customer.
A lady with short hair is super helpful and lovely! My boyfriend and I are choosing a couple ring set. She patiently showed us a variety of options and kindly introduce different styles that we might be interested in. The whole process is delightful. She is extremely friendly and there’s not a second we felt like we were pushed to make a purchase. She’s is like a friend of yours providing ideas and thoughts. She helped us find the perfect set and she wrapped them up perfectly even though we planned to put them on later. Thank you!!!!!
As always, I had an amazing experience shopping at this branch for multiple times. All staff are extremely professional and helpful. The welcome you to the store, provide you with one-one-one assistance and make sure you’re very much satisfied with your experience.
Deli
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