Vancouver, Canada
3059 Kingsway
N/A
+1 6044340535
DeliveryIn-store pick-upIn-store shopping
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
I had a flat tire repaired here. The next week the same tire was flat. I thought maybe their repair had failed, but it turned out there was a second screw in the tire. They repaired the second hole and only charged me the 20 they would have had they repaired the second hole on the first visit. I thought this was fair and reasonable considering there was no way of knowing when the second screw punctured the tire. I would use them again for flat repair. They were courteous and honest.
like
Had a super bizarre experience here. After some unexpected delays working on my alignment, the shop needed to keep my vehicle overnight, which was fine. I was happy with their communication. But during the night, two people crawled into the back of my truck canopy where they were found sleeping by the shop owner the following morning. My issue isn't with the two vulnerable people who needed a place to sleep, especially because I had left the canopy unlocked and the shop left it parked outside. My issue is with the owner who didn't tell me this had happened. The only reason I found out was that there was a ton of trash in the back of the truck. When I confronted them about the trash, mistakenly blaming their technician, the owner admitted to finding the two people that morning and that he had \forgotten\ about it. Big O tires still hadn't finished the alignment so I just left and took my truck to another shop where I was quickly informed that an alignment should never have been done before first replacing some very worn front end components, something that Big O tires hadn't made any mention of. Will not be coming back to Big O Tires Kingsway.
What a weird place that is. I called to ask for a price, the guy in the rudest way possible told me to fill out their web form. I thought he just wants more traffic to his site. I thought it's fair, I do the same sometimes for my company (albeit being a lot nicer to my customers). So I went online and filled the application. I clearly said in the form \please price the whole set with installation\. I got a reply email with a price per tire, no installation. I called the guy to ask about the installation, and again in the rudest way possible tells me I don't know, I don't have a calculator! just reply to the email instead! and then he hung up when I was still saying \alright thanks\ etc. Seriously, there's a ton of tire shops with good customer service out there, Big O in PoCo for example or other franchises altogether. Why would I deal with someone who doesn't know the basics of customer service? If you cant make the effort to be nice to me as a customer, specially when I'm going to pay you 700 for a set of tires, I'm sorry but I can't really trust you or trust the quality of your work.
Great service, Frendly staff. I had my car back to me in 30ish mins and my leak is fixed. The fella at the front desk is a tip top geezer
Danger don't take your car tire flat to this shop. This place states they are the only Contintial Warranty service provider that can fix Tread side wall. Contintial tire company did NOT approve this shop . If this shop patches your tire your warranty is Nill and void.! Warning !.
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