Vancouver, Canada
1100 Robson St
N/A
+1 6046843251
DeliveryIn-store pick-upIn-store shopping
Women's clothing
I've been shopping at Artizia for a decade and I had the best service today and was compelled to write my first review for this brand. associate 135787 was not only genuinely friendly but also helpful and knowledgeable about the jeans I was trying on (the brands and materials). I also felt she went out of her way to recommend other styles to me and not just trying to up-sell or sell me clothes. She was just trying to help me find jeans or pants that I needed. Thank you!
like
big collection of beautiful clothes. and decent price
I shop here often and love the clothes Aritzia makes— dependable, quality, and current. However, I ALWAYS dread coming into this store because the sales associates are like moths to a flame. There are always at least 3-5 sales girls who talk to me before I’ve had a chance to look around, and the moment I pick up one item someone is already trying to rush the item to the fitting room. It really takes away from the shopping experience as I usually love shopping, but I don’t even have a chance to think about why I’m here without being bothered. It’s probably the most unattractive quality of this store. Today I was in the store and overheard these sales girl talking about a customer, saying “okay miss privilege”. That is just insane. Obviously these associates talk about their customers, but to do it out on the floor in the fitting room area? Not very bright and very unattractive. Also the fact that the sales girls are so aggressive and pushy about the sales, some don’t even ask you your name and are rushing to get you checked out and out of the store — sometimes not even wrapping the clothes up (like today). All of this is just not acceptable Aritzia, I would even go so far as to y it’s repulsive. The clothes are great, but the employees do not reflect the quality of the clothes. I will say there are two sales girls there I really enjoy, one name I can’t remember, and the other is Melanie. They are genuine and give quality suggestions and are actually helpful. I dont know what management is doing about this stuff, but I assume they condone the behave for the poor staff behavior because it continues to be an issue. And the reviews of this store reflect that.
I like the store, is organized and very easy to spot from the street (the Robson location). One thing I can't understand is why aren't they having a better selection of their staff? They are pushy, arrogant, in a sort of a competition in between themselves for who is the \coolest\ and not prepared to offer real customer service. Are they there to look down at clients? Because for that, some do a great job. Also, why are in so many in this store?? There are more staff than clients, especially with the covid restrictions. The stars are only for the online customer service which is awesome and for the clothing itself.
Huge shop with a bunch of girls clothes, they have comfy leather low sofas at the back! Recommended man hangout spot while waiting!
Deli
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