Kingston, Canada
85 Lappan's Ln
N/A
+1 6135461181
Good customer service has always helped me quicky and efficiently.
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My review is two part, the supervisors I dealt with over the phone and the workers who came out to my house. Supervisors get a hard 1 star or less if I could. I haven't been spoken to in the way that they did since I was in high-school. It was condescending, aggressive, belittling, antagonizing and with no compassion, helpfulness or understanding. I was literally at their mercy in a power dynamic that I had zero control over. I was losing power to half of my house and that same 120V line was flickering. I was able to determine that the issue was not inside my house. I knew the issue was either in my meter, the transformer or the line. Whichever the case was, I needed them to come and investigate. They simply would not come, I was told over and over to get an electrician before they would take my issue seriously. They would not give me any safety advice or any recommendations to protect my house. 2 days later I was able to get an electrician out and confirm what I already knew, it was not in my house. Called utilities kingston and they finally came after taking to the electrician. They pull the meter and the worker tells me its a good thing I noticed this or the meter could have blown and set my house on fire. Talking to another supervisor about the issue I was again spoken to as if I was beneath them and even felt threatened when he said he would come to my house but that people get real quiet when he is there about their issues. I'm sorry, what? The 2nd part of the review is the workers who came to my house. They were phenomenal, did their best to explain what they were doing, what was going on and how this might have happened.
Constantly had to chase them to send me my bills. Once went 6 months without a bill and then got all 6 at once. Reached out at least 8 times asking them to fix this issue to no avail.
Rude staff except for 1-2, lost payments, extra random charges they can explain and they bypass your questions transfer you to someone else that cant help you. Nothibg by lies and lost money that never gets taken off my bill and if my utilitys are less than 100 why am i paying over 800/month living in low income housing...odsp doesnt even know and they just keep upping my payments.
We had some intermittent power flickering over a couple of days and couldn't figure out the source. We then noticed the next night that there were sparks coming a power supply line when the flickers were happening. Called the Utilities Kingston emergency line, and a U.K. team was there within an hour, working to fix it despite a miserable rain storm.
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