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University Downs Family Practice

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Waterloo, Canada

udfp.ca
General practitioner

University Downs Family Practice Reviews | Rating 3.6 out of 5 stars (8 reviews)

University Downs Family Practice is located in Waterloo, Canada on 425 University Ave. University Downs Family Practice is rated 3.6 out of 5 in the category general practitioner in Canada.

Address

425 University Ave

Phone

+1 5195698821

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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J

Jenn

I have been seeing Dr.yoo for 20 years, the last 10 she doesnt care or listen to what is wrong, ive been off work due to injuries since July, she did nothing to help me, told me to go to work she wasn't writing me off, I wanted what was wrong fixed and she failed and when I said it to her she told me to find a new doctor, DO NOT GO TO THIS DOCTOR SHE WILL NOT HELP YOU AND IM NOT THE FIRAT ONE

X

Xia Teng

We are so lucky to have Dr. Pitre as our family doctor. She is very patient and experienced. She really spent time listening to you and discuss the options with you. The waiting time might be long but it's understandable. Receptionists are kind and polite. Other physicians at the clinic are very nice as well.

M

Mark1

Bad customers service. Nearly impossible to get an appointment or have someone answer the phone.

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Melissa Shariff

The doctors are great but the reception service is HORRIBLE. My child is sick so I'm trying to call to make an appointment. They are picking up the phones and hanging up on my call. First I thought it was an accident but its happened multiple times. I get that they are busy, but don't be so unprofessional. I don't recommend this place. I wish my doctor didn't move here! Miss the nice old office.

E

Elizabeth Blair

Great physicians here!

J

Jenn

I've only visited the office once to attend an After-Hours Clinic and I wish I could transfer to this office! Margaret at reception was cheery, polite and helpful. Dr. Winfield was a saint. She spent time with me, I never once felt rushed. She really, truly LISTENED to me and had an actual conversation with me. I left with all of my questions and concerns addressed. It was so refreshing to finally have a good experience with a doctor.

R

Roger Yen

The doctors are great but some of the front desk receptionists can be super rude and condescending as if you owe them money.

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R S

Customer Service is lacking. Recently I called the office twice as I needed to make an appointment and later call in for results. I was surprised how many times I had to dial the phone number to get through. Then when you finally get in the queue , you go through a list of numbers, then dial O for reception. then after waiting for reception a voice message came on to say they are currently busy and try calling back again. Really! This is what an answering machine is for. We have busy lives at home and work as well. Now you call back again and hope you not only get in the queue, but hopefully get a live person on the phone which I did not. I gave up after trying for 30 minutes, then called later in the day numerous more times going thought the above list before I was able to speak with a live person. The people in the reception are very busy, I suggest the doctors/owner come up with a better way so that patients can have a faster and more communicative experience.

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