Edmonton, Canada
2342, 8882 170 St NW Spc S-200
N/A
+1 5874875414
Location has closed and is now a different store.
like
Has the best Ugg selection in Edmonton! So many styles!
Great selection and lots of larger sizes. The staff was helpful without being pushy. If you are looking for Uggs don't bother going anywhere else.
Store manager was very rude. She made me feel very uncomfortable to ask for any other sizes. I am going to be shopping for Ugg products at other stores from now on, or ordering online. Will not be coming back to this location.
Friendly service ! And knowledgeable staff
Nothing against this store as I have never been in there but the rating is against Ugg in general. I ordered some boots the beginning of November. They came on time and were great until the button fell off less than two weeks after getting them. I paid 40 to ship them back so they could send me a new pair. Over a month went by before they sent me an email saying because it had been so long they were going to assume my case was closed. It wasn't so I called them for an update. They explained that they received the boots and then lost them and that they would be shipping me new ones within 5 - 7 business days but it might be a few days longer because it was Christmas time. About a week later I received an email from them saying they got my order and would be shipping me a new pair. I was confused because they had already told me they were sending me a new pair. So I waited a month and still received nothing. I sent them an email and once again asking them for an update and heard nothing back. I finally called them (beginning of February at this point) and they explained to me that they refunded me the money in January. I looked on my bank and I saw they refunded me and shorted me 10 from the original shipping. I told the customer service lady and she said I didn't pay shipping. After telling her multiple times I was staring at the receipt in front of me and I paid shipping, she said they could refund me the 10 as well. I am extremely frustrated at this point that I was sent faulty shoes, had to put in a ton of effort, am now out 40 for shipping the shoes back, and the end result is they refunded me the money instead of sending me new shoes like they were supposed to. Unbelievable...
Bought a pair of rubber boots 13 months ago and barely wore them. Put them on a few days ago and super disappointed to discover they already have a hole in them! I called to ask if they could replace them. Since it was over 1 year they said they couldn't do anything about it. Super disappointing!!! I literally wore them just a handful of times
Very helpful and nice staff! Always a pleasure shopping there.
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