Etobicoke, Canada
230 Norseman St
N/A
+1 8002682598
I contacted the UCDA this morning to inquire about used car dealerships (regarding reputability, legitimacy of certain dealerships etc. etc.) and about some information I had read on the UCDA website... I was simply looking for someone to speak to, trying to do my due diligence before buying a used vehicle. I thought this would be a place I could call/go to for some general advice and information. To make a long story short, whoever took my call (a male employee) was incredibly short and absolutely zero help. This staff member had a belittling attitude and I was left disgusted at the end of my call. Zero help. I would not recommend this place whatsoever.. just speak with your mechanic or a dealership.
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UCDA has very little authority it seems in regards to used car dealers. I explained the ordeal I had with Excel Fine Cars in Mississauga. The dealer refused to engage in mediation and that was it.
I was walking around the area waiting for an interview to happen and i was super cold so i decided to go inside this building and stay there for a while so i could get a little warmer and since I suffer from Pneumonia I need a warm place to rest ( as you may know there is nothing around the area like a tim hortons or McDonald's that i could go in) then i guy from the company came and ask me if i was waiting for someone, I explain the situation to him but before I could finish my sentence he kicked me out like a dog, 0 humanity and consideration for others. This tells you the people and company they are.
Firstly, my email (resent twice) went into the black hole. 2 months later they answered my third email. Although I had all the info for them with dates and details, I was told that UCDA has no authority over the used car dealer (Motorland....pls see my review) who has done me wrong and not take responsibility for their action and subsequently, lied on their response. The person at UCDA said he was trying to help but once the used car dealer answered his email, I was told that UCDA would close my file. They are a toothless kitten! Took over 2 months to respond and within the same day closeclosd file. Next time I buy brand new.
I used the UCDA listing website which has member vehicles, meaning I could shop for a car with peace of mind. This meant I was protected from being scammed. The listing website isn’t perfect but it was quick and easy to use.
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