Quesnel, Canada
118 Juniper Rd
$$$
+1 2509923734
N/A
Used as a drop off in August and like everyone else, absolutely horrible service after driving an old beat up truck as it was from Ladysmith BC to Quesnel BC. I can confirm this woman is horrible and tried to stop me from posting to Uhaul and seems to have managed. Getting yelled at was the nicest part of the woman and I'm glad to see she is no longer in business. Over an hour to return truck and taking pictures of all damage too truck for self return when they don't even have wifi to upload and then yelled at more before finally getting away. Too bad for Quesnel Residents. As it was the only one in town. Yay, to the departure of the Dragon lady!
like
Seemed unorganized, i had to move a trailer to get at the trailer that was for me then asked me to put the other one back, some of the lights were burnt out, and when we arrived at the house opened the back door to find out the floor was covered with dried up clumps of mud so had to clean before we could load , and for payment they only take credit cards, no debit or cash. Very frustrated with it all but what do you do when its the only uhaul dealer in Quesnel!!!
Horrible owner. Yelled at us immediately upon entering the store and told us to book online, so we did. Once we had our reservation she told us the website was down and that we had to leave and that she was now closed. Drove to prince George and complained to the man there and he gave us a great deal and was a dream to work with compared to this miserable hag. He was on 3rd street in prince George, go to him its worth the drive.
The best I have been to.
I came here to write a bad review about this place but you guys are doing a great job. I can confirm that all of these bad reviews are accurate. Avoid at all cost.
We went to this location to rent a u haul. We had already had a hard day as it was. When we walked in the lady was short with us, and told my girlfriend and I to step away from the counter. As I was in there, another lady came in and she began helping her right away, with absolutely NO regard for the customers she was serving first. Then when we were explaining what we needed she was banging her hand on the counter saying what do you need and where are you going... as we were attempting to answer her she began talking over us and then was snarky to the next couple customers and snapped at Me saying I needed to come back in 15 minutes so she could get things figured out. We came back 20 minutes later and the woman didn’t remember us, and gave some excuse as to why. Then denied renting me a u haul at all saying there was no way. I have dealt with quite a few uhaul reps over the years and this lady by far had the worst customer service and people skills I have ever seen. She was not only rude to us but to the other customers behind us. Pretty sad when it’s a small town and u are the only u haul rep in town. I will NEVRER RECOMMEND THIS UHAUL LOCATION TO ANYONE!!! Drive to PG or Any other location!
The U-Haul website won't let me review this location (submit button doesn't do anything) but I feel as though they should know about the terrible customer service at this location. The U-Haul rep was rude, snarky, short, and condescending when she spoke to me. She refused to help, or let her associate help, me in attaching the trailer to the truck (I understand it is likely company policy for them to not lift the trailers but I needed guidance on how to properly attached the hitch to the ball as I had never seen such a hitch system before and I did not have Wifi/Data to view the how-to videos on the U-Haul website). After she gave me my receipt I asked if the furniture pads I had rented were in the trailer and she denied I paid for them. I pointed to the charge on my receipt twice and she still denied it until her associate politely pointed out the charge. She was rude to the other customers who came in to purchase gas and she never gave me back my credit card either. I have heard wonderful stories about U-Haul customer service but they obviously do not come from here.
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