Brockville, Canada
3101 Hwy 29
$$$
+1 6133457732
N/A
Wheelchair-accessible entrance
Rented a Uhaul. Was actually quite disappointed. Truck was smaller than what I reserved - contacted them directly by phone to make sure reservation would be correct since it was a long trip. Lock broken off the back of the truck, brake booster type problem. No attempt to fix any of the issues. Felt pretty screwed after a several thousand dollar rental reservation and a long ways from home..
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Excellent customer service as usual
So the two stars mostly reflects the company U-haul. I am not going to touch on the marine side of that establishment. I think it is important we remember that they are two different organizations. The people that run and operate the Marine sales I have never had the chance to do business with. However, I have witnessed the company U-haul having them act under their rules, cause a significant amount of damage to a loved one of mine. U-haul s ride share program was not completed online correctly. A simple error with a simple resolution, not for these animals! The bill was paid and they called the police to report the vehicle stolen. The person in question has never been convicted of any offence. She was shattered, in tears!. I saw her plea and beg with both companies to have a non resolution. for a mistake that was not of malicious intent. Therefore, I have begun this rating with two stars, but now that I have written it, I am reminded of how discus ting U-haul dealt with my Girlfriend. Be prepared for long wait times on the phone. rude and obnoxious representatives and no compassion for error they will call the cops. You will feel like Americas most wanted. F U UHAUL! Ride share WARNING!
Great place to rent from, owners are friendly and great to work with.
Horrible customer service was told I’d be called back in 10-20 mins 2.5 hours later I have to call back and was told that he just gave her the message but there’s no point because they didn’t have exactly what I needed even tho I told them that what they had would work for me still. Barry was very rude and unprofessional over the phone with me. Definitely won’t recommend them for any services at all.
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