Niagara Falls, Canada
4605 Kent Ave
$$$
+1 9053710297
N/A
Excellent service! Absolutely accomodating and worked hard to make sure our needs were met! Nicole is the best and we absolutely love her for making this a smooth process!!!!
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Absolutely terrible experience. I booked a U-Haul truck for a Saturday morning move. I received a confirmation call on Thursday and the gentleman said I could pick my truck up at noon on Saturday. I had friends and family show up to help me with my move, and at 11:00am ON THE DAY OF MY MOVE, I received a phone call from U-Haul, cancelling my truck. I was left stranded without a moving truck. I called every single moving company and truck rental company in the Niagara Region for a desperate, last-minute move, and no one was available (understandably). I had booked my U-Haul truck over a week in advance, received confirmation... only to have my truck cancelled literally within an hour of me moving. I spoke to two different people on the phone, and both were rude and didn't seem to care about the fact that all of my furniture was on my driveway, and they had completely ruined my move. Ended up making over 6 trips in my dad's pickup truck in order to move my furniture. I will never recommend U-Haul to my friends or family.
Terrible experience with hitch install. Booked an appointment for 9:30am. They took an emergency hitch install before me. Kept telling me they were starting the job and pushing install time back. After waiting 2 and a half hours without even starting on the job I walked out. Poor customer service. Blantantly lied to my face, wouldn't take responsibility and showed no empathy.
WARNINGS!!! WORST CUSTOMER SERVICE EXPERIENCE WITH THE RENTAL TRUCK MANAGER in UHAUL NIAGARA - KENT STREET LOCATION I made a reservation in the store 3 weeks in advance for 26' truck van for one way move.I called two days before my move to confirm and they said the truck is available for me on that day.The morning I picked it up the van I reserved is not available only a 15' truck I will be able to rent, I was shocked due to my 3 bedrooms house contents will not fit in a small van 230 kilometers one way move The Manager lied that they called and text me several times to inform me the changes the night before, but there's no recorded calls or text previous night in my cellphone number I gave them and I ask him to produce proof but nothing to show. Even do I was ready to get mad at the manager I held back, I have a few people waiting to help move that day so I settled with small van and second trip the following day. No apologies from the rental van manager VERY RUDE AND NON APOLIGITIC TO PAYING CUSTOMERS. NEVER COME TO THIS LOCATION FOR RENTAL VANS - U HAUL NIAGARA...SUCKS CUSTOMERS SERVICES!!!
to start i would give them a zero if i could.my daughther reserved a 15 ft truck on monday for the saturday move,she was told it would be ready for 12 noon.they even confirmed friday night it would be ready.they phone saturday morning at 11 that they don,t have one available TILL 6:30 THAT NIGHT.she was moving out of town,everything was in the garage and on the front lawn and people were here to help.Very unreliable for a company that has been around for a while,threw our whole day into chaos.As u can see by other post stay clear of this company,
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