Delta, Canada
10158 Nordel Ct
$$$
+1 6045818152
N/A
Roof of second floor storage unit leaked and ruined a couch
like
It's been a crazy day of moving, with some cancellations and unexpected things that were quite stressful. But when we got redirected to the Delta they forgot to give us a hitch for the truck at the Port Moody location for our trailer. But Christina was super helpful on problem solving, and while I was waiting on hold with the other location, she made things happen. Our day went smoothly from there on in, so I just wanna give a shout out to her.
I wish to give Zero star but technically not possible. Haven't seen greedy people like them. I rented a cargo van from this Delta location in BC on Sep 07. Reserved it for 1 day but i told the guy over there casually that i will try to return this by Midnight. I don't know how he interpret my words. He said \Not a problem you still will be charged for 1full day (24 Hours)\. I went to return this vehicle around 4PM on Sep 08 and the lady over there charged me 25 extra and mentioned that there will be 2 days charge because i didn't return at Midnight of Sep 07. I paid for 1 day reservation, if i want i can return it after 1 Hour or I can keep it for 23Hours and 59 Min. Upon asking her relevant question to the lady she refuse to talk to me and said she doesn't want to argue with me because she got money and her van back. Why would she entertain me now. Maybe that's how you or that branch behave with your customer after getting money into your pocket.
Arrived at 7 am no one there! Called & they redirect me to kgh location. Staff did not show. Put me behind 1 hr. And had movers waiting and elevator booked. Owner promised to give discount. When I return. Will update. Happy to say I was refunded a portion to cover the run around and the set back. Thank you.
Deli
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