Winnipeg, Canada
1341 Regent Ave W
$$$
+1 2049879506
N/A
Very very nice treated us and did our problem I thank them a lot from the bottom of my heart the best company in the world!!
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Trailer hitch installed on my Jeep almost a year ago; first time I tried to hook up a trailer to it all of my tail lights died on the right side of my Jeep. uhaul had spliced the trailer wiring into the right rear tail light - rather than use the factory coupler for trailer wiring - causing a fault. Yesterday I go to hook up my trailer to move to BC and no lights at all. I called uhaul, and was told to "Drop by anytime 7am to 7pm to have it checked". So I drive down at 5pm and they tell me that their tech went home and come back at 8am tomorrow (today). So today I show up AGAIN at 8am and they refused to look at it. They now say that they're too busy and told me that their next appointment was on August 28th (1 month from now!). I took my truck to Saturn trailers and this is what they found; a heat shrink connector that wasn't shrunk at all. That turquoise powder you see coming out of the connector (photos attached) used to be copper wiring - before it rotted away with unfettered exposure to the elements. I probably would have skipped leaving a bad review anyway; except for the "sorry we can't get you in to check the wiring for a month" this morning. That's too much. What good is a "lifetime warranty" if they refuse to get you in? Nothing but trouble with this trailer hitch ever since it was installed.
Sat on the phone trying to get my reservation changed for 45 minutes. Ended up getting a call back from Claire, she is the least helpful, miserable person I’ve ever dealt with at UHaul. I’ve had trucks break down, I’ve had reservations not be kept, I’ve had promises made by uhaul not kept due to lack of equipment, but this by far was the worst person I have ever spoken to or dealt with. Her condescending attitude is disgusting.
Rentaed a utility trailer that broke (the stand just fell out) and when I brought it right back after fighting with it for hours to use a jack to prop it back up enough so it wouldn't drag, they said "well you technically used it so we aren't giving you a refund". I never got to use it at all, because I couldn't load a trailer with a broken jack stand that just drags on the ground lol After some arguing back and forth with the manager, I finally got my refund, but I should never have had to do that. They also had no other trailers to give me as a replacement. I would avoid this place. Seriously lacking basic customer service skills.
I woukd give them a 0 if I could I am currently sitting on the side of highway in their broken down truck 2 hours after calling the u haul road side assistance number. After the first hour they said they found someone to help me and they would be ther in 45 mins to an hour. At the hour mark I was told an additional 25 mins. It is freezing outsize, I am am freezing and still waiting.
Horrible! I suggest you avoid this company. I *reserved a truck from Brandon 1-way! They didn't have the truck and said I had only "requested it" when I had the reservation #. They told me the day before and I had to go to Headingley ot ON to pick up the truck and take it back!! Then I got kicked out of their self pick up out of town! Not worth the constant drama and mess!! : (
All the staff working at the Regent location is very knowledgable and super friendly. The process to rent the trailer is simple and straight forward, starting when you get the quote until you return the trailer. I will rent again from U-Haul when I need it. Thx!
Had a bad experience. Staff unexperienced with their policies and very bad customer service. I was charged for an item that I was told it’s not available when I went to pick up. Staff were unable to understand that miscommunication started from their end. Be very careful when you use your credit card over the phone with any of this store staff as a hold could end up in a charge and double charge as in my case
Deli
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