Turner Valley, Canada
113 Sunset Blvd SW
$$
+1 4039335408
N/A
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Family of mine live in Turner Valley & they alway rant & rave about this distillery. Since we were visiting, and they only live 1 block away, I decided to walk over. The Christmas Gin is what made me check out Eau Claire & right off the hop I was impressed. Everything about it is appealing to the eye. I would like to return in the spring/summer, when seating outside would be possible but there were happy patrons seated inside. I picked up too many & was sent back the next day to grab more for friends & family who heard about my experience. We dealt with a very lovely lady who gave us a tasting & although I didn’t get a big bottle, I did enjoy it! Definitely a HUGE selection from bottles to merch. I really loved their story & how they go about making their liquors as well as reading about all their copious awards!!!
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Absolutely the worst customer service I have ever experienced in the food and beverage industry. Went in and were completely ignored after requesting to do a tasting. Not a single staff member smiled, spoke to us, or offered us any direction in what the tasting involved, so after standing around waiting for ten minutes - we left. One staff member who looked to be a manager, was also extremely rude to another guest who picked up the wrong drink by accident. He asked if that was his after realizing the mistake to which she told him \um yeah that was someone else's water so you should probably put that back..\. Terrible terrible service for a group of customers who absolutely love Gin and could have cleaned the place out. Would highly recommend you skip, or for higher management to take a thorough look at their hires/training on customer service and what it entails to be in the food and beverage industry.
I highly recommend their Christmas hot drinks on a wintery day! Our server presented it to me in her favourite tea cup! The staff are cheerful and knowledgeable. We enjoyed the Montreal smoked meat sandwich as well. Everything has been done with excellence inside. The tasting room has a great vibe to it!
Was a regular customer at Eau Claire for almost 2 years. And I must say the company as a whole has really gone downhill. The customer service is getting worse and worse and the employees look rather disinterested and unapproachable. Aside from their delicious liquor, I have no reason to go back and buy any of their products.
Awesome distillery close to Calgary in Turner Valley! Go for a beautiful drive and check this place out. They offer some fantastic spirits, and have some unorthodox creations. We enjoyed their location during the COVID-19 pandemic, and they had everything setup responsibly. No shortage of hand sanitizer either ;-)
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