Toronto, Canada
170 University Ave suite 400
N/A
+1 4162604880
They don’t inform passengers about doing a covid test beforehand. Now they won’t even refund my money. Best option to take them to court.
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Never been to this office but I am a big fan of Turkish Air. It is the best airlines for any trips from Canada to Europe and ME. Their business class service is second to none.
I see others are having issues contacting Turkish Airlines to get a Refund, for me its been 6 months now, i wonder how they would like retain their unhappy Customers when other Airlines like Qatar Air is now started flying out of Toronto. We were boarding a Turkish Airline flight from Toronto, we knew our Destination Saudia Arabia has implemented Restrictions and i contacted Expedia about it and requested a Refund and they declined saying Turkish Airline was still flying there, I called Turkish Airlines Customer Service and got ready for the Airport , booked parking and also we got our Boarding passes too. After a bit they took them back and informed that due to Restrictions in Saudia Arabia we can Board the plane and they called and yelled on the phone and wrote down to Email thier office for \Full Refund of Airfare due to Restrictions\. I emails tried to call but interesting One Itinerary was Refunded fully to my card. and the remaining 2 are just Hanging between Turkish Airlines and Expedia. At a time when people are facing difficult financial situations, we are being played around with Turkish Airlines is not helping and wanted to help and retain their customers. VERY SAD Called Expedia Again today and they tell me that its showing that we were a NO SHOW in the system. and they have emailed Turkish Airlines, who do you Trust. Please be careful choosing who you go with under these unpredictable situations you could just get your money stuck. still hopeful.
Turkish Airline have cancelled my trip 7 times over the course of 8 months from Feb to Oct and I should have requested a refund after the first cancellation ...so on the 8 time they rescheduled me i go to the airport, airport authority denied me entry saying i need a covid test that I wasn't aware no one told me not Turkish airline not the airport no one, i found out as i am going to the airport to board my flight...now Turkish airline does not refund my money and deemed me as a no show...how come you cancelled me 7 times and i was understanding that we are in a pandemic and things are chaotic but when it comes to you.you dont want to be compassionate ...if you ask anyone that is fraud they took my money in exchange for nothing did not provide me any service or product but they pocketed my money...they were so hapoy to reschedule me over and over again when they kept cancelling on me but waited for any small reason to hvae an execuse to not do a refund i asked for a refund the first time they said it would take 4 months to get it thats why i decided to reschedule the flight but it was a scheme they counted any small execuse ro get out of giving people their money back for services they failed to deliver ...worst airline ever ..never going to fly with Turkish Airline again
it has been more than 2 months that our flight has been cancelled by Turkish airline I called 1800 number and I was told I have to call Toronto sales office and email them, during last 2 months I called Toronto office more than 100 times nobody picking up the phone and I sent many emails and nobody replies to my emails and when I call 1800 number they are saying that they can not do anything and I have to contact sales office which nobody answering , If somebody knows how can I open claim pleas let me know? I understand due to virus issue it will take time for refund but they did not cancel our ticket and status shows that the ticket still valid and interesting thing is they are still selling tickets for the flights that they don't have a plan to operate.
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