Hamilton, Canada
257 King St E
N/A
+12893898882
I was working with Rene on securing an Alesis Strike Pro SE which are extremely difficult to get a hold of right now. Although the distributor for the product gave Tundra the run-around (I do NOT recommend dealing with InMusic Canada), both Tundra Music employees worked well, communicated well with me and found a way to secure a set for me. Although it took a while, I cannot thank them enough for the hard work and patience, and most importantly the great customer service they provided for me! I am super happy with my Kit! I highly recommend Tundra for their great service, and convenient payment methods! Thanks guys Again! Really enjoying the set!
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Other reviewers had expectations that Tundra can't meet. It's a BOUTIQUE guitar store, not Long and McQuade or Guitar Center. You'd be best to go in there in person (sometimes not possible during Covid) and check out their inventory. If you're looking for a run of the mill epiphone this maybe isn't the best place. If you are looking for a Fender Custom shop solid rosewood telecaster like I did, you'd probably be very happy.
Hi, My name is Brandon and I ordered a Fender Jaguar Road Worn Cobain guitar from Tundra Music online as a gift. I got an automated email telling me the guitar was out of stock and I was offered a newer model of the same guitar without a worn look. I talked to Rene on the phone and he was able to match the price. It was an incredible deal for me because I am living on a very fixed income, Thank you Rene and Tundra Music for your fast and excellent service. I recommend Tundra Music to anybody reading this.
I ordered a guitar in Nov, i was told it would be two weeks delivered from warehouse. I finally got it Dec, 24. The guitar was a mess ,the pickup didn,t work due to moisture. The guitar double fretted ,the tuner didn,t work, broken wire , the bridge was shimmed the neck needed readjusted more than once. The phone no. Goes to three stores but no answer, finally i drove to the whitby store where Dillon worked on the guitar then said something wrong. I agreed to exchange for a better one. There was none in the store i liked but was told new ones arriving in two weeks ,that was a month ago. Nearly 6 month later same disappointed service. Take care where you buy from ,do your homework, now i must take legal action, let us know if you are aware of this habit being ongoing.
great selection of guitars and awesome prices!
I'm trying to find out why my order has been taking so long. No answer by email or phone. I've left voicemails and no reply. I'm going to need to cancel my order now and I've read that people never even receive their refund. How is this company in business?
I want to say I had a great experience with Rene & Jon from the Hamilton store in my search for my Gibson Les Paul Custom. The guys really came through and took the time to work with me and listen to my needs. Rene and Jon are great and they really take care of there customers. Good job guys and again thank you very much !! I love my Gibson Les Paul Custom !! Not to forget the setup was just too good. These guys at Tundra do know about guitar setups as well !! Again thank you !!
I ordered a guitar (Squier by Fender) from their online store as a Christmas gift for my son. The item had a nice discount and a note to contact the store to check availability. I called them a couple of day after placing the order and was told that there was a chance the order may not be ready before Christmas, at which point they offer to cancel the order or give me a replacement for the same discounted price and free shipping too. I decided to pickup the guitar and an amplifier at their store in Hamilton. I've got nothing but good things to say about their service. They were very kind and professional.
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