Traytown, Canada
62-64 Main St
N/A
+1 7095336601
It was a pleasure to meet with you guys when I was staying at our lodge. It is such a beautiful place and I totally enjoyed my time there - very relaxing. I will definitely be back there again.
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The cabins are very outdated, on the website is states there is free wireless internet, a store on site and a DVD player in each cabin. The internet barely ever worked which was hard for small children trying to occupy them first thing in the morning. No store on site. My kids loved the playground and pool but for the money it cost for two nights I expected a bit more of up to date stuff.
We arrive August 11/2020 31 degrees outside and I'm sure 40 inside the cabin ,to hot for even a animal ,my father had COPD ,so it was not a good place ,there were only 2 tiny fans in the bedrooms ,3 tiny windows to open half way ,large window could not open ,very run down and at a high price ,we went to the office to get our money back ,but they would not return it ,the maid there said it was brutal hot there also ,I wrote the owner to return our money when I got home , but he wrote me back and said it was my intent to cancel when we got there and we use the heat has an excuse ,which is far from the truth ,it was NOT our intent at all ,we drove another two hours to fine another place for the night ,I guess he didnt care he all ready had our money ,I would not recommend this place to anyone ,and by some of the comments that I wish I had read first, Im not the only one who ran into this problem ,all thought he told me I was his first ,I to have a business our goal is to provide a good customer service ,and if customer is not satisfied refund the money and apologized ,but this is not the case here , in other words we got your money we are keeping it
We stayed at your cabins last year and absolutely loved the area. We are planning to return to the area again this August.
I called last week to book a cabin at pinetree and ask if an emergency came up would i still get my money back if I cancel it she told me no. I had a few words to say that how can you help if an emergency came up and she hung up on me. Call this customer service.
Very run down , way over price , brutal hot, tiny windows to open , no air conditioner, I would not recommend this place and pour customer service , when they get your money that’s all they care about
We had a good stay here. We asked to switch rooms to be in a more quiet area and were accommodated and upgraded. It was a nice spot to stay - kid friendly.
Been here a few times over my life and it's always a comfortable experience. The place is clean and comfortable and for most people that's plenty for a trip to the Traytown area. On my last visit some of the entertainment options for kids was in a little bit of disrepair but it still is one of the more child friendly option if you want to be near to Splash N Putt.
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