Kentville, Canada
909 Park St
N/A
+1 9026798800
Watch out if you want to buy a Napoleon gas fireplace from Total Energy - they will only service and support the fireplace if you buy your propane from whichever supplier is their current partner. I bought a Napoleon fireplace from them in 2013 and signed up to a propane supply contract with Wilsons - who was the Total Energy partner at the time. When Total Energy was bought by West Nova Propane, they encouraged customers to switch propane suppliers. I chose not to switch and now Total Energy will not service the Napoleon fireplace even though they continue to be an authorised Napoleon dealer. I even purchased a replacement remote control for the Napoleon from them and when it did not have the right connectors, they did not support that problem either. After trying for months to get a response, I was told that their "company policy" is that they will only service and support fireplaces for customers who use West Nova for their propane supply - even Napoleon fireplaces that they have sold. If you bought a new car from a Ford dealer, you would not expect the dealer to refuse to service the car. Ford dealers don't put in place "company policies" where they will only service your Ford car under certain conditions - such as having to buy your replacement tires from Ford, or have all your oil changes done by them. So why does it work this way for an appointed Napoleon fireplace dealer? This has all been a very unsatisfactory customer experience.
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Very friendly staff and great prices for tank fills. They prep a lot of their products on site and know what they sell.
When it comes to anything to do with heating, wood stoves, propane, fireplaces, and barbecues, these folks are awesome. Best, most reliable, friendliest service around.
Great place to fill a tank or have a look at some gas powered goodies.
propane too expensive...best go to Costco
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