Scarborough, Canada
21 Rolark Dr
N/A
+1 4162478387
Toilets
Wheelchair-accessible toilet
Cat swallowed some ribbon, brought him in and vomiting was induced. Problem solved. They helped me extremely quickly and my cat Paco owes me money Great hospital to work with. Highly recommended.
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The first time I took my dog Alfie to this emergency vet they were very professional and I had high hopes, because everything went well. Tonight not so much, Alfie went in because of seizures, and I received no proper diagnosis my gut feeling told me to take Alfie to his family vet. Once I picked up Alfie his front left leg was shaved and had the puncture wound of were his IV was, and in the other leg he had a yellow bandage wrapped around his entire right leg, which I believed to be weird but was told to remove it in 20 minutes. I waited the 20 minutes to find his leg to be completely bruised and also shaved. I called back and was told that it is normal because of the IV even though Alfie never experienced this sort of bruising in the past and since he has the puncture wound of the needle on the opposite leg. The lady at the front desk was speaking ill of another dog and their owner I believe to be named Bella. I understand accidents happen, but why not accept it and take responsibility when they do. After this bruise it really makes me question how our beloved pets are being treated when they are out of sight.
We had got there with my almost dead dog... It was very scary since nobody knew what happened and how to treat my dog condition...Six month later my dog is again playful, happy and healthy with the help and knowledge of this hospital physicians and staff! Thank you for saving lives!
Dear TVEH staff, we are beyond thankful for all your help. Thank you for your quick responses, kindness, sincerity, compassion and care. Everyone is professional, highly skilled, extremely patient and respectful. Our first experience with TVEH was last year. Our baby girl needed emergent airway care. The staff helped us immediately. We were so happy our baby girl was provided good, safe, and efficient care. Our second experience is more recent. Unfortunately our beloved baby girl had crossed the Rainbow Bridge a few days ago. Our beloved baby girl was 18 years old. She lived a healthy, happy and long life. We are immensely heart broken!!! The team at TVEH helped and guided us in every step of her care. Dr. Kira Randall, Katie, Jade, Jen, Ashley R, Cassandra and a couple of more names I am sorry I am missing. You are all amazing. Thank you for taking the time to answer all of our questions while providing exceptional care to our baby girl. Her last hours on Earth were very painful for us but we took comfort in knowing she received care from good staff. Thank you for providing us with our own private space to be with her while following pandemic precautions, too! We are now in the process of arranging her after care. Everyone continues to show great compassion and care. We are sincerely and forever grateful. Thank you TVEH staff!!!
My dog was bitten by another dog recently and the tip of his ear had a laceration. A bit of his ear was still attached so I showed up to get stitches for him. Although the injury was not life threatening, the wait was not as bad as I had assumed. The front desk was extremely overworked and I really appreciate their services. After I brought him home, I discovered the cone that was placed on him had cracked and was irritating his stitches which caused further bleeding. In the end I decided to remove the cone as it was doing more damage than help. It has now been several weeks and upon further inspection, it is apparent that his stitches were done very poorly. I can see that a part of his lacerated ear was not stitched back properly while the stitches are done extremely tight. The knots that were done looked like it was done by a toddler who had just learned how to tie their shoelaces. I know this is an emergency vet hospital and that aesthetics aside, at least his life was not in danger. I did however expected better stitching be done for a vet bill of roughly 600. Needless to say I will be doing further research into emergency vet clinics for the future. Update: After the stitches have been removed it is clear that the stitches weren't done properly and that the laceration is still clearly visible. I will be contacting this location and requesting for an explanation.
Had to bring my dog here for emergency aftercare following a surgery. The emergency care team was fast, responsive, very professional and compassionate. You can tell they care deeply about the animals they treat. I was very happy with the care they provided my dog. They were very thorough and provided top notch treatment. Doctors were very patient and explained every medication and procedure and kept me up to date on my dog's progress throughout her stay. I would absolutely bring my dog here again in the case of an emergency, and I would highly recommend them to others.
I am from London and took my cat here because even with the drive the wait time was less than the expected 12 hour wait in London. My cat Jasper had stopped eating and was lethargic. Over the course of a few weeks he unfortunately had to be hospitalized twice for a total of 8 days. I was very happy with the quality of care he received. He was a complicated case that required lots of tests. The vets did a great job explaining the options as well as answering all of the many questions. They also made daily phone calls to report how Jasper's day went which was much appreciated. After a stressful 6 weeks he's almost back to his old self. Special thanks to Dr. Porter, Dr. Kirby and especially Dr. Smith. It's a service I hope I don't have to use again any time soon but if I do I would return even if it's a few hour drive.
I drove a friend of mine to your emergency vet clinic this morning as her cat was having an allergic reaction that looked pretty severe and she was very worried. We got to your clinic at 9:30am and were only told that we were sixth in line and would get a call when the vet was ready to see her cat. After 4 hours of waiting in our car, my friend finally called to follow up and was told we were next in line. Two more hours pass with us waiting patiently in the car while progressively getting more frustrated. Finally she decides to call again and only then did the vet agree to talk to her. This vet was incredibly unsympathetic to the amount of time we had spent waiting to speak to her and the distress my friend already had over the health of her cat. Even though it was a Sunday and nowhere else was open and the vet hadn’t even seen my friends cat yet, she told us we should go to a family vet and should not have taken the cat to an emergency vet for this. Not only could this have been communicated to us at 9:30am instead of 3:30pm, my friend’s cat was clearly in need of medical attention. He has spreading bumps and lacerations all over his face that are spreading to the rest of his body and he had been throwing up his food for four straight days due to a severe allergic reaction. I highly recommend you look at implementing the following things to improve your business: Put more information on your website about the procedures you're currently using due to covid; If you don't want people coming to you with allergies, remove this from your website and signs as they are clearly listed as a reason for visiting; and train your staff to relay information to your customers more efficiently and with sympathy for the stress they are already going through. This entire situation could have been prevented and we could have saved 6 hours of our lives if your receptionist had of recommended we go somewhere else from the start.
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