Toronto, Canada
1128 Yonge St
N/A
+1 6473515011
Kerbside pickupIn-store shopping
Love this boutique. They carry a well curated selection of some amazing brands, as far as I can tell they are the sole Canadian retailer for some of them (e.g. kondi). The owners are very friendly and helpful, some of the other salespeople are a little less warm but I have found them to always be very helpful and they never hover over you when you are browsing (which I prefer to overly enthusiastic salespeople). I love shopping in person but online experience with curbside pick-up and returns has been smooth and fast.
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THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Spend your money elsewhere. Shop local elsewhere. Don’t expect these girls to respond to your DM’s. Very arrogant self righteous attitude. Should have listened to the other reviews and my friends who warned me about this place.Also, the markup is so high you can find the same pieces for cheaper elsewhere
I am updating my earlier review from 3 to 4 stars as the staff has been warmer and more helpful recently! I hope this continues as it's a lovely shop and just makes the experience that much nicer. I love this shop as they carry a few of my favourite designers. I am only giving 3 stars however for a few reasons: 1) Some staff are lukewarm and unfriendly. 2) They don't reply to emails. 3) Biggest beef is that they consistently inflate the prices compared to other Canadian shops offering the same designers. Obviously the price will be higher in Canadian dollars than US, but they consistent mark up their prices compared to others. For example, a top selling at other Cdn boutiques for 350 will be 400 or 425 at the Narwhal. I've noticed this on multiple items across a few different boutiques.
I ordered for the Narwhal a few weeks ago and received my item yesterday. There was a small issue with the item and I emailed the store to let them know. They were really quick in responding to my email and addressed the issue in a satisfactory manner. Great customer service! Will definitely order from the store again. Thank you, A.
Wow staff is extremely rude. I have to agree with other's regarding the lack of customer service. Between the dirty looks and the tone in voice, will not be coming back. Consider taking your business else where.
Deli
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Kerbside pickupIn-store shopping