Toronto, Canada
399 Roncesvalles Ave
N/A
+1 4165359286
Kerbside pickupNo-contact deliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Sweet Thrills is a Roncesvalles institution. Their wide selection of candy, gifts and games have been an essential part celebrating birthdays, holidays and other milestones over the years. Glad to see they're making it through the pandemic.
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Great service! Was able to order online and pick up curb side without issue. Got balloons for my roommate's quarantine birthday and they really made it a special day for her, even though we couldn't have any friends over to celebrate.
Sweet Thrills has been part of my kiddos’ birthday party planning every year. From balloons, to piñata and little treats for everyone, we just love the selection and the amazing staff.
The customer service was bad, very rude. I showed up for my PU order and waited at the door because there were already 5 people inside (posted signage said max 2). I called and was told her colleague would bring the order out shortly. No problem. When the store cleared out I went in to ask. By this time more than 10 minutes had past. The girl at the counter very rudely said she was the only one working and there was nothing she could do. Honestly, just saying that on the phone would have made sense. Then she turn from me, takes out her phone and starts scrolling - I get she was looking for the order number but it was all in the rude way she did it. I almost walked out without my purchase.
This is the only candy store Ive ever found in Canada that has my favorite kind of Haribo candy and I've checked ALOT of candy stores! Awesome assortment otherwise ! Will definitely be back....a lot.
So it's the end of August and my daughter's birthday is approaching. She loves the 5th Avenue chocolate bar and I can't find them anywhere in Toronto. By the time I realize this, an online order would arrive too late. I call Sweet Thrills and speak with owner Marianna. She takes on my quest as a mission. She contacts her suppliers and she stays in touch with me over the next couple of days. Marianna calls me on the Saturday afternoon telling me she has found 5th Avenue bars! Marianna gets them to her store so I can pick them up on the Sunday, the before my daughter's birthday. I cross the city to Roncesvalles from Broadview/Gerrard to buy them. Mariana's old-fashioned customer service gave my daughter a sweet thrill on her birthday. It was a terrific surprise for her. Thank you again Marianna...your determination to help a customer is a rare treat indeed!
I had a horrible experience with Sweet Thrills. After purchasing a game on Boxing Day, I have contacting the store numerous times via phone, email and Facebook as to the status of my order. One employee has told me the game is not available and they are contacting the manufacturer. I mentioned this is a birthday gift and if they could not ship it quickly I would like a refund as I wanted it in time for the birthday. Since then, no reply from the store. If you do not have an item in store then do not sell it online! If you cant get the product, refund my money! A frustrating experience I would not wish for anyone! Would NOT recommend!!
Ordering online was easy and OMG the chocolate bombs are the best!! When I picked up my order the staff was so friendly! Great selection of game boards, made me buy some to enjoy with friends and family.
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