Neutral Advocate

Neutral Advocate is rated 3 out of 5 in the category alternative dispute resolution. Read and write reviews about Neutral Advocate. Today as a customer, I have an option when creating agreements of fixed fee or Time-based. With fixed fee, I pass delivery risk to vendor and with time-based I take on the risk. Neither option creates team work required for successful delivery is today's complex organization and outsourcing realities. Current engagement models are adversarial. With issues, one party wins while the other loses. The ensuing conflict in service delivery results in waste levels of 30% (PMI-2018). Conflict also constrains innovation. The root cause is distributing shared risk to a single partner. This results in a misalignment of accountability and team interests. Misalignment makes agility highly unlikely i.e. a choice between predictability and learning is required. And contributes to inefficiency and low team performance. JANA enables teams to practice "Being Accountable Together"​ and build a resolution culture. Online, partners open-close agreements, escrow payments and resolve how money flows. Disputes resolve through self-serve negotiation, rostered mediation or purchased binding arbitration. Partners align as a team. Not dependent on time-based agile contracts, avoiding this risk. Procurement's challenge with accountability resolved. Delivery value unlocked, flow created. The method “Lean Service Delivery (Lean SD)” is Lean manufacturing principles applied to requester-provider relationships for time-based work. It is a collaborative approach driving continuous improvement of delivery across each iteration. The goal is delivery excellence. This is the money-flow based resolution driving continuous improvement. The online platform JANA offers the following features: 1) Opening, Closing and Resolving iteration-based Service Agreements 2) An accountability model that aligns partners and drives improvement through risk sharing 3) A "closed-loop"​ resolution mechanism that empowers partners to resolve issues to mutual benefit.