Toronto, Canada
261 Richmond St W #6
N/A
+1 4162602158
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Purchased two items online for curbside pickup, received my order confirmation that my items were ready for pick up. Called the store just to make sure that my order was ready for pickup and they confirmed once more. As I arrived at the store, I present my order details again and the lady said she will come out with my order. 10 minutes later, another worker comes out to ask for my details again. Another 10 minutes passes and then a worker comes out to tell me that they don’t have the order ready. One of the workers said that it was a technical glitch and that the system shows items are in stock even when they are not. I had to interact with several employees (while the manager stood by without finding any solutions) and each employee lacked basic customer service skills and tried to place the blame on me for a “technical glitch” on their system. The entire experience was so terrible I was compelled to write my first review as I heard from others that they received similar customer service.
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Purchased 5 items. Didn’t check the comforter set in the store or when I got home. After a month, I finally unpack the set; turns out it has brown stains on it (leaving it to your imagination). Called the store and sent them these pictures. Following the return policy, I was asked for the receipt, which I was never sent (u can choose to be sent by email). At the time I didn’t care because I didn’t want to rerun it. Traced the transaction in my bank account and sent them a copy of that, but I was denied a store credit. I offered to take a loss from the lowest promo price of the product for store credit but they kept asking for the receipt they never sent. I’m stick with a comforter set, the cushions, and the wasted and time. How about a sales system that can trace and track the promotions and customers’ receipts if you are emailing them? It’s 2020, you know! I’m very disappointed. Linen Chest used to be my favorite store.
They sell things on their site that they don't have in stock and don't state that. After over 5 weeks and several emails I finally got the order cancelled. You won't be charged until it ships but you'll be left waiting and wondering.
The store was larger than I thought. The kitchen items were a little overpriced. Check for sales before purchasing. There are loads of home decor and furniture items too.
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Wheelchair-accessible car parkWheelchair-accessible entrance