Toronto, Canada
876 Queen St W
N/A
+1 4165313129
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
I got the perfume for my daughter's birthday and she loved it.
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The 1 stars are certainly not for the fragrances or the store design. I was after the experience, and being in the flagship store I was determined to get it. I love their fragrances and all the different formats of their fragrances. However the service seemed very indifferent to me being their or spending so much money on their products. They did not look very happy or interested in contributing to my adventure even though I spend over CAN 600.00 on their products and despite my enthusiasm for being there. The service is not what I expect from a high end niche fragrance brand especially when I spend so much there! Anyways I still love my purchase!!!
Before coming to this boutique I read the reviews online and I can confirm they’re true. Today it was my first time visiting their Toronto location and I need to say their synergy and customer care is not the same as their locations in New York. I brought my scooter with me as I commute with it around Toronto. At first I was standing in front of the store where the woman working there went out to ask me if I was going in with a bold tone and no charisma. Not to mention their lack of accessibility services like having a ramp is important to know before you shop here. Anyways, once I tried to go in, she along another male employee stopped me at the door without even caring about the customer needs. They didn’t let me in as they said “it’s because your scooter is a hazard”. They didn’t let me park it in one spot which led me to leave the store. I’m glad they exposed their lack of customer care, professionalism and arrogance so I never return to this boutique again. The other comments are completely true and Le Labo should thoroughly review of who they hire so they don’t lose customers as well of their sales. Thanks for the horrible customer service, I’ll make sure to never return to this boutique
I love the products. Your perfume will be mixed freshly. The female person who served us and made the perfume was very passionate and gave us a lot of background info, her male colleague seemed a bit out of place and did not seem to care too much about customers.
Deli
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