Toronto, Canada
900 Dufferin St
N/A
+14165889989
I came into this store when I saw they had a bag I liked. However it was a bit above my price range so I told the people I was with I would buy it from my home country for a price that fits me a bit better. I have no problem with the prices, it's not why I wish to leave a negative star review. after I stated I would be buying else where to my group, an well aged man with a greasy, gray, haired man bun trotted up to us. He asked me about the details of where I would be buying, so I told him. He asked about the price, which was way cheaper than what they were offering. To which he proceeded to tell me it was a fake. I'm all for discussion so I told him about the exact same bag my friends had just bought from oversees. To which he interrupted to say something arrogant. I was calmly trying to explain. And mind you, I'm fine with debating or hearing a different opinion, but this guy was so condescending. He was talking down to me like I was some idiot. Even if I was indeed wrong, I don't think I deserved to be spoken to in that way. It was just so rude and nasty. In all of my years in Canada that was a first. I cried for a minute after, outside the store, and then decided all I can do is write a review. Greasy, man bun guy, if you see this. Even if I was wrong. I was never rude to you or condescending. Except for right now. I'm sorry you're parents don't love you and you never had running water in your house.
like
When I needed help, they helped. The only thing that I disliked was that the cashier was on the phone while I was doing my transaction. So she was on the phone with I guess one of her friends and checking me out. Customer service was okay, The bags and accessories they sell are great!
Really wanted to give negative stars. Worst rude service two times in one day. It was shocking, went in with my daughter to buy a backpack for back to school. When I asked if they had any more backpacks in a certain colour the man working said well are you sure that you want it before I go look. Then he said no when my 12 yr old daughter wasn't certain, didn't even bother to go look , shocked by his rudeness we left the store to look at another store. Passing by the store again saw that they did have the colour and thought to give the store the benefit of doubt and went back in to have another look. My daughter was having a tough choice between two colours. And not only was the lady who worked there watching us as if we were going to leave without paying but actually took one of the bags from my 12 yr old daughter's hand. The lady said I'm putting this back I want to hang it up so other customers can see. What? Guess I'm not a customer, needless to say we left once again. And even though my poor 12 yr old daughter was so upset on how rude the lady was to her she asked me not to say anything, so I didn't. Shortly after leaving the store we bumped into one of her friend's mother and she saw how upset my daughter looked when I started telling her the story she said you mean Desire, never go in there they are rude to everyone not just you. So it's obvious to me that the only thing this store has to offer is consistently rude customer service, believe me I experienced it TWICE on two separate visits on the same day. I never write reviews but I hope someone from the store reads this because I have never been treated so badly in my life and feel terrible that they treated my 12 yr old daughter so awful and I regret not saying something while I was still in the store. I will NEVER EVER return to this store.
Extremely helpful staff helped me pick out the perfect laptop bag! Great prices and great selection!
Absolutely amazing staff, incredibly helpful & the only store in about 30 that I checked today that has Kangol hats.
Very nice
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