Nanaimo, Canada
6894 Island Hwy Suite 10
N/A
+12503902626
I was genuinely surprised by how lousy the service was. Went in a few days ago ready to buy a piano; a friendly young salesman got us set up to make the purchase after 30 minutes of deciding and detailing, only for the manager to then abruptly (and quite rudely) tell us that they cannot sell us the piano; that they didn't have any in stock, and wouldn't sell the floor-model. Why display something you're unable to sell? There were no solutions offered, and we felt incredibly unwelcome. You'd think, especially during a pandemic, that local businesses would be interested in landing an expensive sale. It seemed as though these people weren't interested in making a sale at all. Will be going elsewhere from now on. Edit: We decided to go to the Victoria store instead to give the company another chance, and the experience was entirely different. Immediately upon walking in the door, we felt welcome, and left satisfied with the purchase we made.
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Bought my first electric guitar for almost 100 cheaper than at \the other\ store. Had a faulty jack that shorted out the day after i bought it, took it back in and Ivan set me up with a free rental while mine was out getting warranty repairs. Got my new guitar back a week later and works great. Ivan is the man.
After purchasing a new mixer and wireless microphone, we had a bit of trouble installing it. One phone call to Tom Lee and Dan came by and set everything up for us. It's working great and couldn't be more thankful!
Found the experience low pressure (a pleasant change from other stores) and very friendly and helpful. If looking for a guitar this is worth coming in for a look.
Great service! Premises are somewhat small for comparing pianos.
Deli
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