Tillsonburg, Canada
200 Broadway A1
N/A
+1 5198423521
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Picked up my prescription today for prolia which is a calcium shot that I get twice a year. When I go it I took it to the doctor's office and when they nurse opened it (carefully, I watched) she noticed that although it is preloaded, the needle at the end was crocked. She did not like the look of it and so I took it back to the pharmacy and gave it back to one of the pharmacists. He took it and walked away and came back to tell me it looked fine to him. Two nurses looked at it in the doctor's office and noticed it was crocked and so did I. I told him I needed it replaced. He said he would have to call the doctor's office and it would take awhile. I said I wanted to get that shot today and could he hurry. He went away and another pharmacist came over and said \do you know this is a 400 dollar shot\. I told her I didn't care because it is faulty. She went away again and finally came back and reminded me again how much it was and then reluctantly gave me a new one. I was made to feel like a criminal.... I did not appreciate the tone of both pharmacists and the accusatory way that they dealt with it..... I will not be using this pharmacy in the future. I usually go to Zehr's pharmacy and they are always very, very repectful. Shame on you Shoppers. I will tell anyone who listens not to go to you.
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Sizeable store. Great location as it's accessible from outside as well as inside of the mall.
I tried to return an unopened bottle of Advil today. This was my 3rd attempt to return it. The other attempts I was told things can't be returned just yet due to Covid, I was told to come back again once things settle down. I understand that. Today I was told there is a time limit to return and I am too late. Wouldn't it have been nice if someone told me that earlier? I walked out. A long time customer being treated very poorly. How is the investigation coming along?
Always been treated well. I go when I know it is not busy. If I have to wait, I wait patiently as these people are very busy. I have seen people in line have a melt down over nothing. We are lucky they are working during this trying time.
Very clean. Staff helpful at till..however pharmacy assistant older lady is very rude. I only get there if I absolutely havetoo
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Wheelchair-accessible car parkWheelchair-accessible entrance