Thunder Bay, Canada
900 Cobalt Crescent
N/A
+1 8076231212
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Bought a Lazy-Boy recliner online Christmas Day. Great price. Received a call Boxing Day morning that the chair is ready to go. Opted to pick the recliner up from the warehouse right away rather than wait until after the weekend for delivery. Fantastic service! And fast. Pleasant and knowledgeable. Wonderful experience! Will definitely keep Reid's Furniture top of mind for future needs. Thanks, Jennifer! You rock!
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Good quality products, excellent sales service. Warranty process leaves something to be desired.
Good service while trying to make a sale...until they need to step up and support a customer, almost felt like I was shopping at the Brick :(. We bought a very expensive Lazyboy recliner from Reid's...not one, but two! One we acquired from the showroom floor, the other we had to order. Fine, no problem. However the chair we bought off the showroom floor was creaky and squeaky. A repairman was sent over, he oiled a couple of parts and tightened some screws. Then he found a busted part that had to be ordered. hmmm ok. Next he found the back was twisted and needed to be replaced so an entire back has been ordered. Ok, they are following warranty, but when thousands of dollars are spent on a ew\ chair....this is not expected or appreciated. My hubbie called the store manager...who didn't seem to care one bit. NEVER shopping there again! Also advising friends and relatives to proceed with absolute caution when shopping here. I voted them \best furniture store in Thunder Bay\... boy was I wrong!! **UPDATE** just to be perfectly clear....the Lazyboy warranty is not in question here, it is absolutely fine...the problem is Reid's money grabbing, not caring attitude to its customer once the sale is final...a bit of a shock & disappointment to this customer
We have no problem with Lazyboy warranty. We have a problem with Reid's selling us a lemon off the showroom floor.
Great looking show room. Friendly people
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