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The Water Guy ~ Echo Water & Well Service

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Cranbrook, Canada

thewaterguy.ca
Water softening equipment supplier· Water treatment supplier· Well drilling contractor· Water testing service· Water works equipment supplier

The Water Guy ~ Echo Water & Well Service Reviews | Rating 4.3 out of 5 stars (5 reviews)

The Water Guy ~ Echo Water & Well Service is located in Cranbrook, Canada on 600 Industrial Road 1. The Water Guy ~ Echo Water & Well Service is rated 4.3 out of 5 in the category water softening equipment supplier in Canada.

Address

600 Industrial Road 1

Phone

+1 2504894000

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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C

Catfishrah

I first contacted this company in 2017 inquiring about replacement parts for my under sink water filtration system, and received a quick, helpful and friendly reply. At the time, bought from a supplier local to me as I was in a hurry. However, I kept the Water Guy's email so when it came time to replace again I would remember them. Their prices are fair, shipping was QUICK, and I got exactly what I ordered. Thanks for the tasty water again!

J

Jim Novak

I have made a few purchases over the last couple years and continue to be impressed with The Water Guy. This past week I was installing a new refrigerator with an ice maker and I needed to increase the water pressure from my RO system. I sent an email to the website explaining my issue and received a prompt reply with a listing of parts I needed to fix my system. I was able to easily add the parts to the shopping cart and my order was completed. Shipping is very fast as usual and now everything is working great. I will continue to buy what I need and refer others to The Water Guy.

M

Micky Dee

I would like to give this establishment zero stars. What started out as a simple order of a part became very complicated when those parts never arrived. The staff here had many excuses, but absolutely no positive solutions or customer support. Instead, the were belligerent, derogatory, and of no help. I will not order from here again, and strongly suggest that customers go elsewhere, anywhere but here, if they want good service and parts. I respect high quality service and products. The Water Guy Company does not deserve our business!

S

Sebastien Laroche

Check correctly your order when you received it! I ordered 3 times with this company and 2 times I received one or many wrong parts or there were missing parts. The quality control for the order preparation seems very bad. First time the customer service was really at least very nice with me and sent me the correct parts and the missing parts right away. The second time the customer service rep was trying to put the fault on me stating that I ordered the wrong part or that I had the wrong matting part at home. I had to argue with them to finally receive. Really not happy with their customer service.

F

Fuji Mori

This guy is super knowledgeable and responsive. Asked a question about my very old water softener at 8pm and he responded quickly to multiple emails and knew exactly what I was talking about. 10/10

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