Barrie, Canada
15 Sarjeant Dr
N/A
+1 7057282460
We had incredible service from the team. Quick, knowledgeable, and thorough. Warm shout to Hayden for helping us install the new propane tank. We are ready for COVID winter up North.
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The technician that came was super polite, prompt and courteous. He wore his mask and booties to help keep himself and our family safe during this pandemic. He did an amazing job getting us up and running again. Thanks so much.
Cancelled a 35 m3 concrete order on us morning of the pour that we had booked a week in advance. Excuse was that they overbooked. We still have to pay for all the guys and concrete pump we had booked and waiting, thanks appreciate it.
The service guys are fine, but the ladies who I spoke to on phone where impatient and rude. Not the first time, either, so I gave another chance, and another. Got so I dreaded calling in for order or service. Looking for new company. I'd actually pay more for politeness.
Edit: I was contacted by the fuel manager who was very kind and understanding and worked with us to find a solution. So thank you for reaching out! I appreciate it. I'm on auto delivery for home heating propane, meaning my tanks are supposed to be monitored and kept full. Over the last two winters I've had my tanks run to empty twice. Each time happened on a weekend, leaving me with no heat or stove to cook meals. The first time I was told I'd be charged around 200 for an after hours delivery (which eventually I was not). This time the customer service people were nicer, but not super helpful and I'm currently sitting here without heat and had to microwave our dinner. I don't think I'll be continuing business with this company.
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