Oakville, Canada
1289 Marlborough Ct
N/A
+14169005771
I have been going to this store for the past 2 years, and I plan to no longer support this business. Within the past 6 months, their prices have became rip offs. I was thrilled to see they were doing a Christmas sale (buy 1, get one half off \everything\ in the store) before lockdown to get some items I have wanted for a while at a decent price, while supporting a small business. My experience was awful. Jess was being rude and cold this day. I asked for the price of 2 figures because there was no sticker. These figures are normally 15 at most places. I also Grab a couple other items I wanted. She didn't tell me the price of the figures and instead she gave me the total of everything was higher than expected. I asked how much the 2 figures were and she said 25 each. I felt like they were trying to rip me off, but I understand the mistake and put the 2 back. I grabbed some other items and again the total seemed higher than usual. I asked why the total was higher and Jess was seemingly frustrated and then told me \these items can't be apart of the buy one get half off because they aren't the same category.\ Well maybe tell the customer that is checking out that because you advertise the sale as \everything.\ I went to check out and the total seemed higher than expected again but I was already frustrated, I just paid and left and realized one of my items was 2x more expensive than I thought it was. Lastly, my girlfriend went at a different time than me because she saw they had 1 item for 12 online. She went in and the sticker said 15. Then when she went to paid, they said it was 17. She said Jess was making her feel super uncomfortable with her attitude and she just wanted out. Understand, if you are going to operate a specialty store that constantly changes prices and premiums, just be honest. Confirm the prices of items with people. Have a better attitude. Putting customers in this position is unethical.
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I ordered from them online and the prices were really good for the items I purchased. They were also very friendly
Amazing place! Found last minute hard to find \IT\ figures for Christmas gifts at reasonable prices. Very knowledgeable and friendly staff. Worth the drive from Hamilton!
Love this place, friendly helpful staff, great selection. Pricing is a little higher than some other places but I like them and I rather support a small business. This year has been hard on everyone, small shops like this are doing everything they can to stay open, help them out.
Just discovered this shop, and it's awesome. I had been looking for authentic S.H. Figuarts Body Kun and Body Chan for ages, and The Labyrinth Store came through. They were sold at a reasonable price (cheaper than importing from Japan!), the figurines were packaged incredibly well with care, and as a bonus they arrived earlier than the delivery ETA. I'll be buying from them again for sure, highly recommended.
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