Kitchener, Canada
385 Fairway Rd S
N/A
+1 5198932464
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingOn-site services
Wheelchair-accessible car parkWheelchair-accessible entrance
I have been to the Fairway Road location once or twice, well maybe more than once or twice, and the staff are great... For that matter, any experiences, with The Beat Goes On, have all been great, whether in the Tri-Cities, Guelph or the Distribution Centre! I must confess, I have been shopping at The Beat Goes On since 1991-92 and in all these years, I have never had a negative encounter with them.
like
Super friendly staff who clearly enjoy the things around them. I can always rely on the store to communicate to me about my orders if something happens and the wide variety of movies, TV and music makes it a store I visit constantly.
Wide variety of vinyls and well organized. There's a good collection of old movies, CDs and a few games for a great price!
I have no complaint about the staff, as they did a good job considering. This review is more about the company and their policies. I took an older game system that was given to me by my father who has since passed away. I left it right before the shutdown and was told I would not need any receipt or anything else oh, and that they would call me and let me know the value. Apparently they did call, but I switched phones services in the interim and so I never got the voicemail. When I did finally call they said they still had the unit in store. I accepted store credit for the machine, and was told that when I came in I could pick up the ticket. I was not, however, told that I had to pick up the ticket in any given amount of time. So a few weeks later when I went into the store, there's no machine and no ticket. I was told to contact the home office, and the only way to do that is by email, and I have done that and haven't heard back at all. I realize the shutdown is a difficult situation and probably caused a lot of confusion, but to be honest leaving one voice mail and never checking again especially considering the circumstances seems odd. And I cannot think of a single reason why you would not keep credit tickets in the store and at least try to call if someone doesn't pick them up in case of a miscommunication like this one.
A short slime green haired person that looks almost like they were born in a hot topic helped me the other day. Gotta say, quality customer service and a seemingly very nice person. If the management is smart enough to hire this person then I certainly trust them with not only a good customer experience but all my record, CD, and vinyl needs. Easily 10/10. The only issue I've had has been that I left an order there for much too long and it got sent to head office... but that's not on them at all, completly on me. I didnt read over what I signed saying they could do that and totally forgot about my hold. Was super easy to get from head office though so not really an inconvenience.
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Wheelchair-accessible car parkWheelchair-accessible entrance