Maple Ridge, Canada
22661 Lougheed Hwy
N/A
+1 6044675994
Wheelchair-accessible entrance
I had a really great experience here getting set up with an iPhone 11. I had a unique case on my old phone that I couldn't re-purpose for the new phone because the case was too small for an 11, but one of the customer service reps (thanks Paul) had a great idea for an alternative. So he took a clear case decorated with some glitter, found a printout of the same graphic I had on the old case, trimmed it to fit the camera window and the phone dimensions, and placed it between the clear case and the phone so it would still be displayed. Really nice extra touch ! And gave a very salient and clear breakdown of my new contract.
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Bought 4 phones here, friendly helpful staff only thing I don't like is how they charge a mandatory fee for teaching you how to use your phone for approx 35 dollars even if you know how. Other than that, I'd highly recommend coming to this location to setup a Telus wireless accounts.
Very helpful employee's, needed a new phone and buddy hooked me up in 20min flat. Thanks guys
Excellent customer service. Speedy and efficient. Good COVID measures in place, 3 parties in at a time, plexi glass barriers too.
We purchased a new LG phone to replace a broken 4 mth old phone two weeks ago. Bruce said they didn’t have the same model in stock, but they had the next model, so we purchased that. What he failed to tell us is that it only had 1 GB of RAM compared to the 4 GB on the old phone. It was very insufficient for internet use so we returned today. Bruce wasn’t there, so we had another rep. He was the rudest man we’ve ever encountered in our life and he would not rectify their mistake! My husband & I have been in sales/customer service management for decades. Very poor customer service here. We’ve bought many phones here. Will never return again.
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