Tecumseh, Canada
13425 Desro Dr
N/A
+1 5197357790
Disappointing company. Dealt with them for years, and each time customer service on the phone was horrible to talk with. Repair man was kind but expensive. Company overall would not be recommended.
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I wish I could give them less than 1 star! Called to see if they had a spring in stock but was told I need to go in. I have the part number but would not let me speak to the parts dept. Rude lady on the phone.
Worst customer service ever. If I could give 0 stars I would. I order a garage door with 8 windows, and told them multiple times I need 8 windows on each garage door and they kept putting 4. After visiting the store multiple times and putting deposits down to only find they charged me for 4 windows when I said multiples times on different occasions I need 8. I canceled my order and when somewhere else. The girl who helped us was not friendly or helpful in any way. She didn’t know the product she was selling. I had to double check what she was doing and I caught her making multiple mistakes that I clearly told her what I wanted and she write something else down. Stay away from Wayne Dalton!!!! Over priced and horrible customer service!
I had a service for broken springs of my garage door 1-2 years ago from this shop. I had same issue now and a handyman who was doing another job at my property checked loose metal cords and said the springs seem to be broken but he suggested a garage service company should fix it. Since I had the original equipment installation and last service from Wayne Dalton, I called them and inquired about the fact that springs were changed less than 2 years ago and if they had any warranty. The lady who answered the call, instead of checking my last service information in her database said\ she can go in the attic and try to dig out the service date from the receipts if she could find those\. She did not asked me if I had exact date of service and also did not tell how long the warranty they offer on new springs installed. Her motive did not appear to help me as their client, but more to set up another service appointment to have more money taken from me, regardless if i had any warranty coverage or not. Anyways, I made and cancelled the appointment with Wayne Dalton. Another company who repaired my garage now, told me Wayne Dalton had their exclusive designed springs and only their own repair guys could get and change those springs which had more service issues than normal. Do not trust these guys. They will not stand behind their service or products. SO BE AWARE!!!!
Worst customer service. Noone returns phone calls, manager made us feel like our business was the last thing he wanted to deal with . Receptionist rude to my husband on the phone . Wouldn't give this place any business ..
Deli
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