Burnaby, Canada
4268 Lozells Ave
N/A
(604) 419-0499
Excellent service! Had them come out to fix my clogged sink. Explained everything, gave me some good info & reasonable charge too...and Ed was super nice!
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Our hot water tank stopped working last night. I called a few companies for a quote and Synergy was the best price. They were able to get a plumber out to our house this afternoon. The plumber (Matt) was polite and fast. We have hot water again and couldn’t be happier with the service!
Always been very happy with their service. Prompt and reliable. Often invoice less than quoted.
If I can give zero star, I will totally do that. Be careful to go with their service, they charge you 300 before they even give you a quote. The site visit and estimation, they charge you hourly too. I recently purchased the new home with gas fireplaces and boiler, which I have no idea with them. I requested an estimation of the gas line extension for a gas range, the possible smell of gas in boiler room, and unable to ignite fireplace. When they visited my site for estimation, I told the technician I have ordered the new fireplace to replace the old one so I didn’t need to fix the fireplace. And I was told by a few sentences that the smell from the boiler room was not from the leaking gas. Then they spent an hour to estimate the gas line extension and left. After that, I have to call few times to get the gas line extension quote. When they quoted me is more than 2000 which is almost tripled price from other companies. I refused it. Moreover, I was told the boiler should be served ASAP. It’s ridicules! Because I found there is a stick on the boiler saying the service was done in Feb 2018! I turned their service off. Eventually, they sent me the invoice and charged me one and half hour for doing nothing!
I called on a Wednesday and spoke to the service department requesting drain cleaning service. He could not get a plumber out that day but said tomorrow would be no problem. Call late Thursday and spoke to the same person requesting the service, with no apology he said Friday. I called Friday morning to confirm the appointment and he said \let's do it Monday\. I called service department again on Monday, and I got a hold of the same person. He said he would call me back, still waiting. NOT ANYMORE!!! If this is what they call \Service\ call someone else... They do not know the meaning of \Service\!!!
Deli
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